天津招聘

IT@DNV is the internal IT organization of DNV, responsible for delivering a wide range of IT capabilities and capacities to the business areas, corporate units and end users worldwide. The global IT departments constitute more than 200 employees in a growing organization of over 9000 employees worldwide. Service management globally in IT@DNV is following ISO20000 standard and ITIL model.

IT@DNV AP Global Service Center and Application Service Center with over 30 employees are set in Shanghai. Different kinds of IT services are being provided here for Asian time zone, including Global Service Desk, Deskside support, server maintenance, network support, software approval/scripting, application support, application development and etc.

Global Service Desk is first contact point for users to submit IT request. 24*5 English support of GSD is a virtual service operated by six GSD notes from different time zones. GSD Shanghai is one of the six notes and is responsible for AP time zone.

GSD Shanghai is a team with the average age of 25. It is positive, active and united team with full of energy.

This position is permanent DNV employee. We offer chances on training and personal development based on your competence and performance.

Major Duties:

- Provide 1st line phone and email support in AP time zone for DNV users worldwide

• Create cases for each user request
• Restore normal service agreed at 1^st line as quickly as possible. Typical cases handled in GSD are client site issue, account management, permission management, application installation issue and etc.
• Liaise with specialised support groups to achieve solutions. Make sure all the cases get followed properly.
• Promote a positive customer experience with IT support.

- Participation in task/projects per requests.

Qualifications:

- Have proficiency in English – spoken and written is a must

- Have relevant computer education with minimum bachelor degree is required

- Be customer-oriented and have effective communication skills

- Good at time management

- Maintain a high team spirit and have a proactive attitude

- With 1-2 years end user IT support experience is preferred

Driven by our purpose of safeguarding life, property and the environment, DNV enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.

DNV is the independent expert in risk management and assurance, with almost 12,000 employees operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are a world-leading provider of digital solutions and software applications with focus on the energy, maritime and healthcare markets. Our solutions are used worldwide to manage risk and performance for wind turbines, electric grids, pipelines, processing plants, offshore structures, ships, and more. Supported by our domain knowledge and Veracity assurance platform, we enable companies to digitize and manage business critical activities in a sustainable, cost-efficient, safe and secure way.