天津招聘

Job Description:
This position leads the One Honeywell IT Enterprise Support Model, executing the global strategy for HTS China. This role deploys in-country IT experts to support HTSC campus and JV sites. This leader is the end-user advocate looking for ways to improve effectiveness. This role drives consistent IT performance across the HTSC offices by ensuring on-site, face-to-face engagement, familiarity with local regulations, Honeywell personnel, leadership, country culture and practice.

Specific Responsibilities:
Lead development, deployment, and on-going management of site based support model for infrastructure and applications
Provide Customer-centric IT services to HTS China, which covers 1200+ users at 2 R&D center (Shanghai and Beijing) and 2 JV sites (Xian and Changsha)
Drive One Honeywell approach to IT customer support to drive improved customer productivity
Drive "Country" deployment, and establishment of on-going management framework for new or enhanced service offerings as defined by Enterprise Support functions
Work in collaboration with the service owner & HTSC business leaders
Effective communication with the site Leaders across the HTSC sites to ensure alignment is maintained.
Work with various service owners to assess demand for HTSC sites
Oversee deployments and project delivery across sites within the HTS sites in China
Support HTSC site VoC / OVoC
Support HTSC initiatives towards stronger IT compliance posture, includes license, servers, storages, network devices, engineering environment management, and security awareness improvement
Oversee deployments and project delivery across sites within HTSC
Be a role model for the Honeywell code of conduct and the 12 Honeywell behaviors and be proactive in building one Honeywell IT culture
Utilizes process improvement techniques such as Six Sigma tools, HOS principles, and IT policies and processes
Oversee innovative technologies and services at site level to continue to drive Contemporary IT services across the HTSC sites
Manage all IT services within the HTSC sites with a focus on continuous service improvement, improvement of the user experience and reducing user effort to resolve IT issues
Educate the functions/businesses within the HTSC sites on the Honeywell IT support model and key service delivery processes.
Manage site based direct reports and supplier partner teams


Basic Qualifications:
Minimum 5years of business IT experience
Experience in both applications and infrastructure
IT program management experience
Demonstrated external or internal customer service and customer advocacy performance
Good command of written and spoken English

Preferred Qualifications:
Bachelor or equivalent Degree in related technology/business areas
Business IT experience in Honeywell a plus
Previous experience in IT customer service
Management experience in a matrix environment
Futuristic-oriented, contemporary business thinker
Support Strategic Planning: ability to define the problem/issue and solution objectives, charter and resource teams to research and develop winning business strategies and supporting technology solutions
Excellent Negotiation Skills: ability to understand program concepts, negotiate with function and delivery teams for the best outcome for Honeywell.
Experience with internal consulting and demonstrated ability to influence without formal authority
Change Management Skills: ability to anticipate and execute action plans to proactively drive organization change
Account Management Skills: Develop strong working relationships with internal customers and take ownership for meeting/exceeding customer needs throughout a program lifecycle.
Strong operation management experience including understanding of critical incident resolution, rapid problem solving and critical and strategic thinking to take the best course of action for the enterprise (ability to manage crisis)
Six Sigma certified, experience with HOS principles, excellent PM Skills
Effective relationship-building skills at all levels of the organization
Excellent Communication Skills: experienced in clear, concise communications to key stakeholders including users, etc.

霍尼韦尔国际（Honeywell International）是一家多元化、高科技的先进制造企业。在全球，其业务涉及航空产品和服务，楼宇、家庭和工业控制技术、汽车产品、涡轮增压器、以及特殊材料。霍尼韦尔在上海设立了霍尼韦尔中国研发中心，致力于积极建立一流的本地研发能力，以便更有效地利用其全球领先的技术和创新实力，创造出满足中国客户和社会需求的更安全、更节能、更环保的产品和技术解决方案。 目前，霍尼韦尔四大业务集团均已落户中国，旗下所辖的所有业务部门的亚太总部也都已迁至中国，并在中国的多个城市设有30多家分公司和合资企业。

航空航天集团
作为全球航空航天技术的领先者，霍尼韦尔是世界各地6,000多个民用、商用和地区运输客户的供应商，帮助飞机制造商、航空公司、营运者和承包商提高效率和生产力，从而为乘客提供更为安全舒适的飞行体验。

自动化控制系统集团
霍尼韦尔自动化控制系统集团为客户提供整套的创新产品、解决方案和系统，从而打造更安全、更舒适、更节能的环境。

交通系统集团
霍尼韦尔交通系统集团由涡轮增压技术、汽车消费品和摩擦材料三大业务部门组成。从低油耗涡轮增压器、火花塞、自动过滤器到安全刹车材料，生产为轿车、卡车和其他交通工具增强性能和提高效率的系列动力产品。

特殊材料集团
霍尼韦尔特殊材料集团是为客户提供高性能特殊材料的全球领先企业。在中国，其产品包括用于空调和制冷的环保型制冷剂、节能隔热发泡剂、食品与药品包装的特殊薄膜、多用途的高级纤维、用于尼龙生产和肥料的树脂和化学品、用于半导体和显示器行业的电子材料、以及研究化学品等。

Honeywell International is diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. At present, Honeywell has its Honeywell Technology Solutions-China located in Shanghai. It is also dedicated to developing leading local research and development capabilities, so that it can leverage the global leadership in technology and innovation to support Chinese customers’ and society's specific needs in creating more energy efficient, safer, and environmentally friendly products and solutions. Today, all of Honeywell’s four Strategic Business Groups are represented in China, and all of them have relocated their Asia Pacific headquarters to China. Over the years, more than 30 subsidiaries and joint ventures have been set up in several cities across the country.

Aerospace
With more than 6,000 commercial, business and regional transport customers, Honeywell is a global aerospace leader. We make flying safer and more comfortable for passengers, and more efficient and productive for aircraft manufacturers, airlines, operators, military services, and defense and space contractors.
 
Automation & Control Solutions
Honeywell Automation and Control Solutions (ACS) offer a complete portfolio of innovative products, solutions and systems to create safer, more comfortable, more secure, and more energy efficient environments.

Transportation Systems
Transportation Systems comprises three businesses: Turbo Technologies, Consumer Products Group and Friction Material. From fuel-saving turbochargers, spark plugs and automotive filters to safety-enhancing brake materials, ice-fighters and emergency roadside accessories, Honeywell technologies enhance the performance, efficiency and appearance of vehicles around the world.

Specialty Materials
With an outstanding performance in the fields of environment, healthcare and safety, Honeywell Specialty Materials’ products in China include: environmentally friendlier refrigerants for air conditioning and refrigeration; blowing agents for energy efficient insulation; specialty films for food and pharmaceutical packaging; advanced fibers for armor and other applications; resins and chemicals for nylon production and fertilizer, electronic materials for semiconductor and display industries, and research chemicals.