天津 [切换城市] 天津招聘天津客服及技术支持招聘天津售前/售后技术支持工程师招聘

Technical Support Engineer

道达尔润滑油(中国)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2015-03-22
  • 工作地点:上海
  • 招聘人数:1
  • 工作经验:5-7年
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:售前/售后技术支持工程师  

职位描述

Activities:

· Provide coolants technical support to all Arteco stakeholders

o Arteco sales people

o Customers: OEM’s (Original Equipment Manufacturers), independent blenders, chemical distributors and independent marketers

o Supply chain: toll blenders and suppliers

· Develop and provide technical training to both Internal and External customers (including the development of technical sales support material for chemical distributor sales personnel)

· Provide product recommendations where required.

· Provide impartial support to parent companies where applicable / required to assist them to develop their coolants business.

· Handle customer complaints where technical in nature.

· Develop technical presentation material for sales team as well as develop and make technical presentations at appropriate forums to support the development of Arteco business (Public forums as well as at Customer level)

· Close liaison with sales / marketing colleagues to ensure any marketing materials developed are technically correct for publication and/or distribution (Translation from English where applicable)

· Develop and maintain relationships at key / target OEMs to secure approvals / recommendations.

· Coordinate and support fleet / field Trials – Develop procedures and follow-up to ensure fleet / field trials are being conducted correctly and timeously – Consolidate test data for presentation to appropriate persons within organization (internal and at Customer)

· Actively participate in industry bodies / associations / governing bodies where the image of Arteco as a ‘Coolants Solution Provider’ can be highlighted and enhanced and where Arteco can influence direction.

· Collect competitor information and market trends (including competitive product benchmarking)

· Liaison and Coordination with 3rd-party labs for local testing requirements

· Provide Technical / Lab and Production / Blending Support to Blending Partners

· Manage Production specifications

· Address technical question related to raw materials


Qualifications / Experience Knowledge

1. College degree or higher with major in a chemical or mechanical discipline (Chemical preferred)

2. Good command of both spoken and written English.

3. Good communication and presentation skills.

4. Strong/ extensive technical support and/or product research background (past experience in engine coolants or automotive cooling systems will be a STRONG advantage for candidate)

5. Minimum 10 years work experience (preferably at least half of this time with exposure to Engine Coolants)

6. Accepts the need for frequent and extensive business travel (mainly in-country, however also overseas incl. Belgium, so ability to make overseas trips essential)

7. Self-driven / motivated with strong desire to succeed

8. Team player and yet also able to work independently under remote guidance.

9. Ability and Desire to learn and develop quickly within organization.


公司介绍

道达尔是全球第四大国际石油天然气公司,并通过子公司SunPower在全球太阳能市场居领先地位。我们在130多个国家开展业务,涵盖石油天然气的勘探与生产、炼油、石化以及燃油、润滑油的销售。我们的愿景是成为负责任的大型能源企业。我们的近10万名员工致力于向全球客户提供更安全、更清洁、更高效和更创新的能源产品,造福尽可能多的人。
 
作为***家进入中国海上油气勘探和参与中国炼油业务的国际石油公司,道达尔目前在中国拥有近5,000名本土员工,积极参与中国能源行业全产业链环节——从上游到下游与化工,与中国合作伙伴们分享经验、技术和专业知识,建立双赢互利的合作关系,共同发展国内外能源业务。

联系方式

  • Email:Angela.xu@total.com
  • 公司地址:天津港保税区海滨八路68号