Coordinator, BCO Customer Service Team - CCSV/RMGT(职位编号：20120516)
东方海外货柜航运(中国)有限公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-08-29
- 工作地点：上海-虹口区
- 招聘人数：2
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：物流专员/助理
职位描述
Accountabilities:
? Consolidate the Customer Care Contact list (includes Sub-Team Lead/Regional Members of the Customer Care Team as nominated by CCSV/HKG, Regional CSV Managers).
? Maintain the list on the BCO Team Site and keep the list up-to-date.
? Set up and maintain the CSV SOP on Core BCO team sites and on My OOCL Center (MOC/ CCSC), to update regional CSU/ DOC list on ooclwiki.
? Communicate and coordinate with respective Sales and Customer Care Team Members on the implementation of the CSV SOP.
? Create CargoSmart/MOC accounts for the customer's organization, with a default set of settings
? Prepare Global and Regional versions of the "Welcome Package" and share with the respective Customer Care Team Members for sending to the BCOs' local contacts/3PLs.
? Prepare proactive scorecards and liaise with regions for the fact finding as required content in the scorecard.
? To generate report to support customer analysis in line with Lead CSU requirements, e.g. trunk vessel delay report, rolling forecast performance, Transit Time Performance
Requirements:
? Fluent English, both oral and written
? Bachelor degree preferably in Logistics, Business or related
? Knowledge of shipping and logistics industry
? 1+ year work experience in customer and territory management is preferred
? Problem-solving and negotiation skills
? Skillful communication with internal and external
? Accountable and responsible, Positive attitude under high pressure, patience
? Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)
? Consolidate the Customer Care Contact list (includes Sub-Team Lead/Regional Members of the Customer Care Team as nominated by CCSV/HKG, Regional CSV Managers).
? Maintain the list on the BCO Team Site and keep the list up-to-date.
? Set up and maintain the CSV SOP on Core BCO team sites and on My OOCL Center (MOC/ CCSC), to update regional CSU/ DOC list on ooclwiki.
? Communicate and coordinate with respective Sales and Customer Care Team Members on the implementation of the CSV SOP.
? Create CargoSmart/MOC accounts for the customer's organization, with a default set of settings
? Prepare Global and Regional versions of the "Welcome Package" and share with the respective Customer Care Team Members for sending to the BCOs' local contacts/3PLs.
? Prepare proactive scorecards and liaise with regions for the fact finding as required content in the scorecard.
? To generate report to support customer analysis in line with Lead CSU requirements, e.g. trunk vessel delay report, rolling forecast performance, Transit Time Performance
Requirements:
? Fluent English, both oral and written
? Bachelor degree preferably in Logistics, Business or related
? Knowledge of shipping and logistics industry
? 1+ year work experience in customer and territory management is preferred
? Problem-solving and negotiation skills
? Skillful communication with internal and external
? Accountable and responsible, Positive attitude under high pressure, patience
? Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)
公司介绍
集团简介
东方海外是香港联交所上市公司——东方海外(国际)有限公司 (OOIL) 的全资附属公司。1947年开展业务，是世界最具规模的综合国际货柜运输、物流及码头公司，及最为熟悉的环球商标，为客户提供全面的物流及运输服务；其航线贯通亚洲 、欧洲、北美、地中海、印度次大陆、中东及澳大利亚/新西兰等地。东方海外为客户提供以客为尊的物流方案、精益求精及不断创新的服务精神，一向享誉业内。
公司网址：************
东方海外是香港联交所上市公司——东方海外(国际)有限公司 (OOIL) 的全资附属公司。1947年开展业务，是世界最具规模的综合国际货柜运输、物流及码头公司，及最为熟悉的环球商标，为客户提供全面的物流及运输服务；其航线贯通亚洲 、欧洲、北美、地中海、印度次大陆、中东及澳大利亚/新西兰等地。东方海外为客户提供以客为尊的物流方案、精益求精及不断创新的服务精神，一向享誉业内。
公司网址：************
联系方式
- 公司网站：************
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Job
- Email：hrofcts@oocl.com
- 公司地址：上海延安中路841号东方海外大厦21楼 (邮编：200040)
- 电话：13818177099