天津招聘

Key Responsibilities

· Provide account management oversight for multiple accounts across Japan

Ensure all operational and contractual requirements are being fulfilled

· Account planning, client-specific issue resolution, and overall client satisfaction.

· Direct operational planning for upcoming client business events

Direct the performance of frequent reviews of client operational metrics, translate metrics to business information, and oversee the development resulting action plansReview, approve, and present to the client all statements of work and quotes for services. Facilitate meetings with appropriate Business Heads and the client to finalize all pricing and contractual documentsConsult with client on industry trends and best practices related to services being provided by or provided by client resourcesSchedule and conduct periodic meetings with client senior management (Directors and VPs) to understand the current business landscape (as well as upcoming changes). Understand the impact on the client’s environment and the impact to any provided services including opportunities for new servicesDevelop high level relationships with clients at an executive level

· Provide coaching/mentoring on account management and pharma IT processes to operations teams in Dalian, China (supporting the Japan market)

· Assist Sales Director in Japan with the solution aspect of RFP responses, sales presentations, etc.

· Provide support to Marketing team at events and conferences

· Work with key partners and internal solutions teams to develop and evolve services for Japan



任职要求：

· Bachelor’s degree or higher

· 8-10 years working in the IT function at a pharmaceutical company or at a vendor providing IT Services to pharma companies

· Knowledge/certification with ITIL processes

· Direct experience managing or overseeing end user support services (e.g., service desk, hardware break/fix depot processes,etc)

· Fluent in Japanese

· Very good oral/written English communication skills

日通科技是集专业与综合性于一身的科技，发展的本质是创新，有创新，才会有发展。 日通科技专注于为客户提供个性化创新的顾问服务，促进企业的发展。 秉承专注专业、实事求是、精益求精的咨询理念，服务企业，为企业提供 增值服务、提高竞争力、创造最大利润一直是维新方略的不变的追求。 我们阳光：我们朝气蓬勃，绽放着阳光的明亮和挑战激情 我们职业：我们专业积淀，表现着成熟的职业品格和与风范 我们成长：我们学习进步，每天都与我们共同进步和收获 我们真诚：我们打开心扉，以坦诚的心与世界沟通和交流 我们绩效：我们重视结果，以客户为导向，以目标为己任。