Debt Services Officer 信控专员
林德集团
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2015-04-20
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：1年
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：其他
职位描述
Purpose of the position
— Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team
— Plays personal part in ensuring cash collection targets: - Maximising cash flow for the business
— Controls personal customer debtor performance – DSO, Aged debt and bad debt to ensure full adherence to stretch targets
Principal responsibilities
— To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome
— To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues –enabling to payment.
— Directly apply BCP and BOP practices to maximise debtor performance
— Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
— Establish positive relationships with customers to maintain loyalty
— Support Brand values through effective customer service
— Effective “advocate” of customer issues, ensure rapid and effective resolution.
— Ensures a “Get it right first time” approach is delivered – supported by online help systems, training and coaching.
— Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum customer satisfaction
— Positively influence the customer perception via professional revenue management delivery
— Ensure all call compliance factors are met.
— To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards
— Deliver other tasks briefed by the line manager
Required key skills (functional/technical)
— Proven deliverer of results
— Strong interpersonal skills
— Able to work under pressure/perform to deadlines
— Excellent communication skills within written and verbal in English
— Outbound telephone sales skills
— Enhanced negotiation skills
Required qualifications/experience
— Degree in business or any associated discipline
— At least 1+ year commercial experience, gained in a business to business environment
— Excellent Microsoft office skill, master EXCEL & Power point
— An understanding of basic accounting knowledge is preferable
— SAP Knowledge
— Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team
— Plays personal part in ensuring cash collection targets: - Maximising cash flow for the business
— Controls personal customer debtor performance – DSO, Aged debt and bad debt to ensure full adherence to stretch targets
Principal responsibilities
— To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome
— To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues –enabling to payment.
— Directly apply BCP and BOP practices to maximise debtor performance
— Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
— Establish positive relationships with customers to maintain loyalty
— Support Brand values through effective customer service
— Effective “advocate” of customer issues, ensure rapid and effective resolution.
— Ensures a “Get it right first time” approach is delivered – supported by online help systems, training and coaching.
— Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum customer satisfaction
— Positively influence the customer perception via professional revenue management delivery
— Ensure all call compliance factors are met.
— To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards
— Deliver other tasks briefed by the line manager
Required key skills (functional/technical)
— Proven deliverer of results
— Strong interpersonal skills
— Able to work under pressure/perform to deadlines
— Excellent communication skills within written and verbal in English
— Outbound telephone sales skills
— Enhanced negotiation skills
Required qualifications/experience
— Degree in business or any associated discipline
— At least 1+ year commercial experience, gained in a business to business environment
— Excellent Microsoft office skill, master EXCEL & Power point
— An understanding of basic accounting knowledge is preferable
— SAP Knowledge
公司介绍
林德集团诚聘