天津招聘

JOB PURPOSE

？ Build customer loyalty in his assigned portfolio
？ Insure the customer retention in SDV by insuring client’s follow-up internally and monitoring with operation team
？ Insure the peak season on-time information and corrective action communication to clients
？ Lead his assigned team for trouble shooting and work with BU managers for adapted solutions
？ Monitor his assigned team’s service quality, dealing with potential service complaint as level-1 escalation
KEY JOB FUNCTIONS

？ To insure the customer and network satisfaction by providing information – feed back – adapted solutions
？ To assist the Operation in sustaining the customer’s need in term of follow-up
？ To conduct trouble shooting in collaboration with other SDV departments
？ Supervise his team with assigned portfolio and tackle with potential service complaint
BASIC SKILL LEVEL REQUIREMENTS

？ Good personality and nice character
？ Good standardization skills for process and good communication skills
？ Good identification of the duties to be performed by himself and his team mates and coordination of these duties
？ Reactivity, creativity and pro-activeness towards customer for trouble shooting / solutions
？ Minimum 5 years experience in senior customer service position in service industry.

硕达国际货运（波洛莱物流）是一家综合性的运输和物流公司，是国际货运和物流领域的全球领导者。硕达国际货运（波洛莱物流）的长期股东为法国波洛莱集团。波洛莱集团成立于1822年，至今已有199年历史。通过不断适应客户变化的需求，硕达国际货运（波洛莱物流）凭借丰富的专业知识，已经成为一流的供应链合作伙伴，跻身全球运输和物流领域十强，并在非洲拥有业内最庞大的综合物流网络。硕达国际货运（波洛莱物流）的服务网络遍布107个国家，拥有609家办事处及20600名员工。硕达国际货运（波洛莱物流）提供五大领域的综合服务，包括多式联运、关务合规、合同物流、全球供应链及工业项目运输。硕达国际货运（波洛莱物流）自1994 年进入中国市场以来，为中国客户提供运输和物流解决方案，服务的客户行业包括香水和化妆品、服装、电信、高科技、石油和天然气、汽车和航空航天等领域。硕达国际货运（波洛莱物流）在中国 18 个城市设有 30 多个办事处，员工人数超过 1000 余名。硕达国际货运（波洛莱物流）在北京、上海、深圳和香港为客户提供设施齐全的仓库，并在主要港口、码头和工业区设有集装箱货运站。2016年，硕达国际货运（波洛莱物流）由SDV更名为硕达国际货运（波洛莱物流）。