天津 [切换城市] 天津招聘天津物流/仓储招聘天津货运代理招聘

CS Supervisor

硕达(上海)国际货运有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2015-03-24
  • 工作地点:上海
  • 招聘人数:1
  • 职位月薪:面议
  • 职位类别:货运代理  

职位描述

JOB PURPOSE

? Build customer loyalty in his assigned portfolio
? Insure the customer retention in SDV by insuring client’s follow-up internally and monitoring with operation team
? Insure the peak season on-time information and corrective action communication to clients
? Lead his assigned team for trouble shooting and work with BU managers for adapted solutions
? Monitor his assigned team’s service quality, dealing with potential service complaint as level-1 escalation
KEY JOB FUNCTIONS

? To insure the customer and network satisfaction by providing information – feed back – adapted solutions
? To assist the Operation in sustaining the customer’s need in term of follow-up
? To conduct trouble shooting in collaboration with other SDV departments
? Supervise his team with assigned portfolio and tackle with potential service complaint
BASIC SKILL LEVEL REQUIREMENTS

? Good personality and nice character
? Good standardization skills for process and good communication skills
? Good identification of the duties to be performed by himself and his team mates and coordination of these duties
? Reactivity, creativity and pro-activeness towards customer for trouble shooting / solutions
? Minimum 5 years experience in senior customer service position in service industry.

公司介绍

硕达国际货运(波洛莱物流)是一家综合性的运输和物流公司,是国际货运和物流领域的全球领导者。硕达国际货运(波洛莱物流)的长期股东为法国波洛莱集团。波洛莱集团成立于1822年,至今已有199年历史。通过不断适应客户变化的需求,硕达国际货运(波洛莱物流)凭借丰富的专业知识,已经成为一流的供应链合作伙伴,跻身全球运输和物流领域十强,并在非洲拥有业内最庞大的综合物流网络。硕达国际货运(波洛莱物流)的服务网络遍布107个国家,拥有609家办事处及20600名员工。硕达国际货运(波洛莱物流)提供五大领域的综合服务,包括多式联运、关务合规、合同物流、全球供应链及工业项目运输。硕达国际货运(波洛莱物流)自1994 年进入中国市场以来,为中国客户提供运输和物流解决方案,服务的客户行业包括香水和化妆品、服装、电信、高科技、石油和天然气、汽车和航空航天等领域。硕达国际货运(波洛莱物流)在中国 18 个城市设有 30 多个办事处,员工人数超过 1000 余名。硕达国际货运(波洛莱物流)在北京、上海、深圳和香港为客户提供设施齐全的仓库,并在主要港口、码头和工业区设有集装箱货运站。2016年,硕达国际货运(波洛莱物流)由SDV更名为硕达国际货运(波洛莱物流)。

联系方式

  • Email:miko.zhou@bollore.com
  • 公司地址:远洋广场1号天津远洋大厦3802室
  • 电话:13611969951