天津招聘

Report to：GM
Location: Tianjin

Responsibilities:
The Customer Service Supervisor is responsible for interface between Sales and Manufacturing for order entry and scheduling shipments. Provide technical knowledge needed to properly process customer.
Provide overall management and coordination for the sales and services required by customers.
Supervise and review proposed actions necessary to resolve or correct disputed customer invoices and/or customer claims.
Supervise in service quality audits and analysis, making recommendations for improvements in Customer Service, Invoicing, and Equipment Program procedures.
Identify, coordinate, and implement strategies and procedures that will maximize efficiency in handling letters of credit, payment terms, and equipment inquiries.
Provide customers with the established service level through scheduling and interaction with other manufacturing functions to achieve on schedule performance.
Understand and clearly communicate customer requirement for pricing, lead-time and delivery performance. Build positive working relationships with customer groups.
Manage the order entry process; Maintains and improves the integrity of the data in the MFGPRO database.
Export and Import control, arrange transport with forwarder and prepare all the documents for import and export operation. Follow up the delivery with forwarder closely to make sure 100% OTD.
Monitor and coordinate different functional department internally to achieve 100% OTD to commit.
Be responsible for capturing and communicating customer complaints.
Other job assigned by Customer Service Supervisor.

Requirements:
Bachelor’s degree and manufacturing industry working experience 5 years at least (Under Logistic or Customer Service will be plus).
Strong communication ability; Intellect to perform excellent customer service, give fast response against customer demand understanding and distinguishing.
Excellent skill for Micro soft tool utilization in Data Analysis and ERP experience are strong requested. Manufacturing background is preferred
Well understand for Import and Export general operation procedure and COO application process.
Well-organized and full preparation working under pressure.
Open and positive attitude, team work and cross-function co-work sense requested.
Good command of written and spoken English.

公司介绍
天津俊途企业管理咨询有限公司成立于2004年，是由天津市对外服务公司（FSCO）投资创办的, 是一家以猎头服务为核心业务的人力资源服务供应商和服务商.

我们拥有资深的顾问团队和强大的人才库管理系统，我们以丰富的从业经验、专业的项目管理流程、严谨的职业操守 ，为跨国公司、新注册公司和国内迅速发展的企业提供全方位和深层次的咨询服务,成为客户最信赖的合作伙伴.

业务区域
以天津，北京为中心的环渤海地区，及上海为辅的江浙发展地区


Tianjin Gentry Management Consulting Co., Ltd. is established by Tianjin Foreign Service Company (FSCO) in 2004. We are human resource service suppliers.We're in the executive search service as the core business

We have a team of professional, efficient and experienced consultants, a huge dynamic database. We are providing in-depth comprehensive and know-how Human Resource service for multinationals, excellent domestic and new registered enterprises, with the rich experience, the professional subject operation flow and the strict professional ethics.


公司名称：天津俊途企业管理咨询有限公司
传 真：58550606
邮 箱：ada_gong@gentryhr.com
网 站: www.gentryhr.com