天津招聘

工作职责：

●全面理解合同条款、服务范围和顾客期望，努力满足客户需求。

●有效调配资源，在满足甚至超越合同要求的同时，合理控制成本。

●确保各项工作符合合同约定，并获得客户付款。

●为客户在合同约定之外的服务需求提供建议书并协商报价。

●和客户紧密合作以确保满意度。根据工作计划，收集、理解和管理客户期望。制定客户业务计划，从而为客户建立积极主动的战略目标，在此基础上执行方案和计划。定期与客户进行业务回顾以确保客户的期望与所提供服务保持一致性，及时汇报活动、趋势、花销及改进情况。

●权衡和管理关键收益结果的交付情况，确保与设施计划和顾客期望及商业需要向匹配。向顾客展示提升业绩的商业案例，包括顾客满意度和生产力、过程改进和资产使用、安全、生产力和循环利用等情况。

●执行索迪斯政策，业务流程和标准.建立流程/绩效管理方法，在质量控制、活动、安全、成本和顾客满意度的表现和趋势方面进行追踪、分析并提供报告。

●与同事共享改进过程，为服务团队提供技术和管理指导，合理利用资源，努力提高客户的满意度并降低成本。指导服务团队解决营运中出现的问题和挑战。为每一名团队成员制定绩效指标并定期进行总结。

●建立安全工作程序，确保安全目标的实现或超越。建立和管理紧急事件、连续性业务、事件管理计划及包含政治汇报的流程，并确保与索迪斯指导方针相一致。

●在人力资源部的协助下，招募合适的员工。建立和领导一支高度敬业的团队。发展和实施详细的人员发展和接替计划。与项目的全体员工建立及时、有效的沟通，从而建设强有力的双赢关系。定期与管理层人员交流分享重要信息。建立适合本部门的培训方式，培训、指导团队员工，帮助他们不断提高。

●按照正规的发展计划，对实施副经理进行培训、发展。确保为他们传授正确的经验、知识，为成为一名合格的实施经理做好准备。

任职要求：

●本科或等同学历。

●技术、企业管理、酒店管理、工业管理专业。

●7年以上设施支持及维护领域监督管理经验。

●广泛的客服知识、书面沟通能力、出众的分析能力、职业敏感度、风险管理能力、良好的倾听、演讲和沟通技巧。

●良好的团队意识、较强的领导力和执行力。

●普通话发音标准。

●英语口语及书写流利。

●基本的电脑办公软件（Word，Excel）操作能力。

Responsibilities:

●Understands the contract terms, conditions, service scope and client’s expectations at a detailed level, makes great efforts to meet customers’ needs.

●Directs management resources to ensure that service levels are met and/or exceed cost effective manner throughout the life of the contract.

●Ensures that work perform is covered by the contract and properly reimbursed from the client.

●Prepares proposals and negotiating profitable compensation for requested work outside the original contract.

●Working closely with the clients and customers to ensure satisfaction. Ensures the capture, understanding and management of client’s expectations in line with a detailed operational plan. Establishes a business plan to capture the strategic initiatives and targets for the client and the activities and actions to deliver on these. Periodically conducts business reviews with the client to ensure alignment between expectations and delivery, reports regularly on activity, trends, spend, improvement initiatives.

●Measures monitors and reports on the delivery of the key benefits and outcomes to the client, in line with the Facility Plan and client’s expectations and business needs. Presents business cases to the client for improvement to their business in terms of the clients staff satisfaction and productivity, process improvement and asset utilization, safety, productivity and life cycle.

●Administers Sodexo policies, business procedures and standards at the account to ensure compliance within the account wide. Establishes procedure performance metrics; tracks, analyzes, and reports performance and trends in terms of quality, activity, safety, cost, and customer satisfaction.

●Shares process improvements with peers，provides the technical and management direction for all facility management services teams and taps into our resources to reduce cost and increase satisfaction. Provides operational leadership in problem solving and decision making to ensure that account issues and challenges are resolved proactively.

●Establishes the account safety program and ensures that all safety program goals and objectives are met/exceeded. Establishes and manages an emerging issues, business continuity and incident management plan and process including reporting regime in line with Sodexo guidelines. Conducts performance reviews and goal-setting with key site resources and each employee under the direction.

●Recruits the suitable key management staff for team with the help of HR Dept. Establishes and leads a highly engaged account team. Develops and implements a detailed succession and people development plan. Provides timely and effective communications with all employees within the project in order to build strong win-win relationship. Communicates regularly with management to share critical information. Establishes a site base training plan and trains and coaches the team to achieve the development.

●While a deputy IFM Manager is assigned supervises his or her training and development under a formal development plan. Ensures they are provided with the exposure, experiences, coaching and direction to prepare them as a future IFM Manager.

Requirements:

●Bachelor degree or equivalent.

●Major in Technical, Business Management, Hotel Management or Industrial Management discipline.

●7 years and above of management/supervisory experience in the facilities support and/or maintenance operations.

●Extensive knowledge in customer service、written communication skills、outstanding analyzing capacity、career awareness、risk management capability、good listening, presentation and communication skills.

●Good team spirit、strong leadership and execution ability.

●Good Mandarin pronunciation.

●Fluency in spoken and written English.

●Basic computer skills. (office software – word, excel)

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为***国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站:*************


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.