天津招聘

IT Executive IT专员

Duties & Responsibilities

? Provide helpdesk support and resolve problems to the end user’s satisfaction
? Monitor and respond quickly and effectively to requests received through the IT helpdesk
? Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
? Modify configurations, utilities, software default settings, etc. for the local workstation
? Utilize and maintain the helpdesk tracking software
? Document internal procedures
? Assist with onboarding of new users
? Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
? Install, test and configure new workstations, peripheral equipment and software
? Maintain inventory of all equipment, software and software licenses
? Report issues to the Service Desk for escalation
? Manage PC setup and deployment for new employees using standard hardware, images and software
? Assign users and computers to proper groups in Active Directory
? Perform timely workstation hardware and software upgrades as required

Personal Development / Qualities
? To have and maintain at all times competent product knowledge.
? Demonstrate ability to manage relationships in ways that ensure satisfaction and trust
? Telephone answering skills
? To posses effective communication skills and team spirit between staff
? Possess excellent IT skills, constantly upgrading, guiding staff at level

Basic Requirement基本要求

大专及以上学历（IT及信息工程、工商管理及相关专业）
至少两年及以上专业IT经验
熟悉零售店铺的IT运作，有开店经验者优先
能进行基本的英语沟通
能够适应频繁的出差

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