天津招聘

Retail Banking and Wealth Management
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional role to join this team.
In this role, you will:
·Assist in direct handling and analysis of customer complaints and enhancing the customer experience based on data driven conclusions from this insight.
·Responsible for the assigned complaint, timely and effective handling as well as resolution initiation arising from customer complaints.
·Assist the Head of Customer Relations to use the information and analysis from these complaints to influence the overall customer experience.
·Use the output to improve not only the customer journey but also the efficiency and effectiveness of their interactions with HSBC reducing the volume, repetition and severity of complaints.

Qualifications
To be successful in the role, you should meet the following requirements:
·Minimum of five years proven and progressive customer experience or equivalent
·Bachelor’s degree in marketing, business, related field or equivalent experience.
·Strong knowledge of the customer service concept and its impact on customer relationships.
·Proven track record of communicating effectively within the organization and with customer groups.
·Strong managerial, analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills.
·Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization.
·Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.
·Strong ability to credibly interact with key stakeholders.

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。