天津招聘

公司是美国的著名太阳能光伏公司

O&M Manager - China

SUMMARY
The Manager of O&M is responsible for the initiation, prioritization, management and timely resolution of all O&M activities in their region, including sales support, system commissioning, warranty administration, and site operations and maintenance. The Manager of O&M is responsible for fulfilling warranty and services obligations and maintaining and enhancing customer satisfaction.

The Manager of O&M accomplishes these priorities through the management and oversight of the O&M department and their direct reports. The Manager of O&M reports to the Director of O&M in the US headquarters and is supported by the JV’s O&M staff that provides remote monitoring, reporting, and diagnostics services to support plant operations.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
Plant Operations and Customer Satisfaction
? Defines departmental objectives and metrics and ensures progress is being made to achieve them
? Ensures that established customer satisfaction goals are met or exceeded
? Ensures that ongoing customer service operations and maintenance obligations and responsibilities are met
? Responsible for the management of our company’s warranty and service agreement obligations. This includes rapid response to system operational issues, scheduling preventive and corrective maintenance and responding to customer service requests.
? Directs Operations Team to resolve performance and O&M issues in a timely manner and work closely with SOC team to provide superior management of customer’s solar power assets. Implement departmental procedures for all incidents and their rapid resolution.
? Works closely with SOC Team and subject matter experts to ensure daily analysis of system performance is being monitored and system availability and performance is being maximized.
? Manages relationship with key customers to ensure high level of customer satisfaction, communications, and reporting.

Field Operations
? Ensures the corporate and departmental safety program is executed in the field including LOTO, use of PPE, safety procedures, signage and other systems designed to protect personnel and property
? Manages field service organization through country Service Coordinators to ensure PV System Technicians, contractors and vendors are efficiently dispatched to meet service level agreements and commissioning support.
? Ensures that tracking and documentation of all fieldwork and issues are opened, managed, and closed in the Corporate enterprise asset management system (EAMS) and that service level agreements are met.
? Ensures maintenance and commercial obligations are properly recorded in EAMS.
? Ensures integrity of the record keeping of all field service work in the EAMS is maintained.
? Tracks all costs associated with warranty and service agreement work.
? Provides management oversight to field service organization to ensure they are equipped to successfully perform system repairs, inspections, site visits, service calls and system commissioning.

Management
? Departmental budget creation, tracking, and management.
? Personnel performance reviews and discipline.
? Develops field service organization including hiring, management, and career development of key staff.
? Manages large O&M projects
? Ensures that all work done by our company and or the JV’s O&M is conducted in a safe manner and that appropriate safety procedures, training and equipment are in place.
? Develops appropriate departmental policy, process, and procedures and ensures these are socialized throughout the organization.

Commercial Management
? Manages field service organization as a profit center and develop tools and systems to accurately quantify O&M cost structure.
? Provides timely sales support to the applicable business units including O&M cost estimation, subject matter expertise, attendance at customer sales meeting, O&M contract and performance term negotiation support.

Department\Corporate Feedback
? Continuously provide feedback into the JV and our company central operations to improve documentation and systems
o Safety programs and procedures
o Commissioning test and field inspection forms
o System turnover process and procedures
o Projects closure process
o O&M field procedures
o Owner’s and Operator’s Manuals for all product lines
? Responsible for providing feedback on field issues to other departments through internal quality and product review procedures.
? Ensure effective customer training program is in place.
? Attend project handoff and project closure meetings. Responsible for ensuring that all necessary items have been completed for project hand off to Customer Service.
? Prepare reports and presentations to communicate departmental performance
o Responsible for ensuring commercially required periodic maintenance and other services are delivered to selected customers
o Generate periodic departmental reports and review with management
o Provide updates at regular department meetings
? Attend meetings; schedule and lead meetings


LEVEL OF SUPERVISION REQUIRED BY THIS POSITION
Leads and manages department. Oversee and responsible for day-to-day workload with supervisory input provided when needed for prioritization of tasks and review of important communications. Ability to delegate and accomplish goals through others is essential. Strong leadership and management experience, required. Must be a change agent.


QUALIFICATIONS
? Proven leadership, management and delegation skills
? Strong organizational and time management skills
? Knowledge of PV and/or energy systems
? Operation and maintenance management experience
? Self–direction/initiative/ability to prioritize multiple tasks from multiple requestors
? People skills/customer relations skills
? Phone and email manners
? Strong communications skills – both verbal and written
? Project management/organizational skills


EDUCATION and/or EXPERIENCE
? Bachelors or Masters degree in engineering or technical field preferred
? 10 years experience work with energy systems or construction
? 5 years of management experience, minimum


COMMUNICATIONS
? -Able to communicate fluently in conversational and written English and Mandarin Chinese
? -Participate in intra and inter-departmental meetings
? Create written reports/memos/emails to communicate findings internally
? Communicate with clients about their system operation and performance
? Communicate with vendors about performance of their products
? Communicate with Quality/Product Development/Supply Chain departments about field and remote data findings

MATHEMATICAL and ANALYTICAL SKILLS
? Ability to analyze technical, financial, and operational data
? Understanding of energy and power
? Strong Microsoft Office Excel, Word, Outlook, PowerPoint and Access skills

REASONING ABILITY & DECISION MAKING SKILLS
? Ability to develop complex plans
? Ability to manage multiple priorities

PHYSICAL DEMANDS
? Some light lifting, stairs, climbing ladders, etc.

WORK ENVIRONMENT
While performing the duties of this job the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electric shock. The noise level in the field environment is usually moderate.

In addition to offering a competitive compensation package, We are a company committed to offering a benefits package that provides security and well-being to its employees and their eligible dependents, including domestic partners.

瑞莱恩斯是一家专业的咨询公司，主要为世界500强企业和国内外知名公司提供专业的咨询服务，咨询领域集中在财务、金融、石油、奢侈品等行业。公司重视人才的培养和发展，高层次人才云集，硕士以上学历和国外资深顾问人员占到90%。
瑞莱恩斯为员工提供良好的薪资福利待遇，五险一金等福利保障齐全。欢迎有志之士加盟Reliance，和Reliance 一起成长、发展。