天津招聘

Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Amazon.com, Inc. seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as Books; Movies, Music and Games; Digital Downloads; Electronics and Computers; Home and Garden; Toys, Kids and Baby; Grocery; Apparel, Shoes and Jewelry; Health and Beauty; Sports and Outdoors; and Tools, Auto and Industrial.
Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.cn, www.amazon.it, and www.amazon.es.

Amazon China (z.cn) is the China operation of Amazon, the world’s leading e-commerce company. With Amazon’s mission of “striving to be the most customer-centric company on earth”, Amazon China provides its customers with “low price, broad selection and convenience”, while promising “low-price, genuine products”. Amazon China is determined to provide the best online shopping experience to its Chinese consumers, including services such as cash on delivery.
Amazon China offers products spanning 32 categories. With more than 20 million items, Amazon China provides books, music, videos, software, consumer electronics, appliances, toys, watches, jewelries, bags, suitcases, apparel, shoes, dry food, office supplies, home decoration, baby products, sporting and outdoor products, and health and personal care items.
Currently Amazon China has 15 fulfillment centers in China. The fulfillment centers are responsible for receiving products from suppliers, storage management, order management, transferring products, product shipping and delivery, product return, quality control, etc. Amazon China has its own delivery force and Customer Service Center.
Amazon China has maintained steady, strong growth over the past few years. The size of its customer base has also grown significantly. Looking forward, Amazon China will continue to work towards a world-class online shopping site with great selection, best price, and superb customer experience.

Position Summary:
Responsible for analyzing and administering operational performance in the call centers utilizing workforce management systems to ensure optimum productivity and results. Contribute to consistently achieving service level goals by efficient headcount management. Administer workforce mangement system including, but not limited to, assuring data integrity, updating the data bases supported.
Major Duties:
? Maintain data integrity to assure input/output accuracy in various databses included but not limited to: eWFM and GACD Systems.
? Administer and facilitate data validations on all supported databases.
? Create, load, maintain employee records in all supported data bases.
? Create, load, maintain, and review work schedule for all employees, making recommendations where necessary.
? Conduct and communicate bidding process for shift, vacation, holiday, and alternate holiday schedules; updating the appropriate data bases as needed.
? Manage scheduling processes to ensure appropriate call center staffing and performance according to the needs of the business.
? Create standardized OPA schedules (team meetings, Planned Coaching) in conjuction with each schedule or team change event (major shift bid, mini bid, team changes).
? Create and communicate training schedules for the agents according to the OPA Planner.
? Communicate effectively with internal and external customers in accordance with the company’s policies, procedures, guidelines, and common practices.
? Interface with call center leaders to understand the fast changing business needs and make updates where necessary.
? Stay current on internal policieis and procedures.
? Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests.
? Update workforce management and other data bases as changes occur.

Basic Requirements:
? Strong analytical and organization skills, including trend analysis.
? Proficient with time management.
? Ability to plan, prioritize and organize effectively / detail-oriented.
? Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities.
? A thorough knowledge of computer software. Proficient in Microsoft Office, as well as other related applications.
? Demonstrate flexibility to adapt quickly to departmental changes and conditions.
? Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative.
? Demonstrate working knowledge and adherence to all HR & WFM policies, procedures, guidelines, and practices.
? Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.
? Regular, punctual and consistent attendance.
? Ability to work in a team oriented environment focused on cross training and sharing workload responsibilities.
? Abiliy to meet deadlines.
? Ability to work outside of normal schedule with little or no notice.
? Ability to perform additonal tasks as assigned.

Preferred Qualifications:
? Bacheerlor’s degree preferred and/or recognized equivalent work experience.
? 2+ years of solid call center experience or one year of workforce management experience required.
? 2+ experience working with one or more workforce management systems such as EWFM, IEX strongly desired.
? Building, managing, and designing databases a plus.
? Experience in a fast paced, high-pressure office envirnoment.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。