天津招聘

Amazon is searching for a Sales Operations Specialist to support Amazon’s Corporate Gift Card team, which represents one of Amazon coolest, most profitable businesses. The position is based in our Beijing office. The ideal candidate will have a high attention to detail, be able to work in a fast paced work environment, and a track record of driving process improvement. The position also requires strong communication skills and the ability to build and maintain strong personal rapport with internal and external clients and customers.

Roles and Responsibilities:
? Day-to-day Operations. Manage daily order processing, payment reconciliation, and fulfillment of gift cards orders for the Corporate Gift Card program. Manage inbound daily client service contacts including response and resolution. Daily monitor and reconciliation of payment and audit reports associated corporate gift card orders. Ensure client satisfaction and business success by acting as the primary day-to-day contact for client order requests, product fulfillment, and invoicing.
? Process Improvements. Identify opportunities and complete process improvement projects. Collaborate with global team, departments and external vendors to continuously improve sales and sales operations related processes. Leverage internal tools to develop and maintain sales and sales operations workflow automation, reports and dashboards that allow sales and operations to optimize their time, monitor their business and maximize their productivity.

Basic Qualifications
? Bachelor’s Degree or equivalent experience.
? At least 2 years of corporate customer facing experience is required.
? Experience with Salesforce.com CRM system and Microsoft Excel, and experience with other Microsoft Office Products.
? Business level in English fluency. Working experience at Global company is plus.

Preferred Qualifications
? Proven history of innovating, simplifying and driving efficiencies in manual processes with strong bias toward data driven decision making and management.
? Prior success in a sales operations environment (including reporting, lead tracking, list management etc.).

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。