AEE Dalian Global CRM Reporting Analyst(职位编号：200250448)
埃森哲（中国）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-07-24
- 工作地点：大连
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 职位月薪：面议
- 职位类别：物流/仓储
职位描述
Job Summary
The CRM reporting analyst works with operations leads as part of global CRM analytics team to design, build, test and implement reporting solutions. This role ensures CRM reporting needs are fulfilled within established service level agreements, work as an important liaison with Service Management and Delivery Excellence COEs to drive CRM process improvement initiatives. This position also provides critical services in the tracking of CRM resource and budget data in support of the global operation management. This role also provides ancillary support to other capabilities within Global CRM.
Key Responsibilities
Report Delivery
Identify and deliver reporting & analytical solutions aligned to business priorities while working closely with the CRM Lead and global CRM reporting lead
Develop and manage reports on key operational measures within global CRM; ensure reports are produced accurately and timely and effectively distributed
Field requests for ad hoc reports from all levels of AEE CRM and producing reports based on requirement input
Provide consulting and troubleshooting support for report customers and/or users
Communicating and collaborating effectively with staff of varying technical expertise
Responsible for coordinating reporting requirements for CRM center transitions, new business, and infrastructure enhancements
Work with Service Management and Delivery Excellence COEs to drive process improvement initiatives
Assist in tracking of budget and resource metrics in support of global CRM operations management; create and maintain global CRM operational maps (role descriptions, hierarchies, etc.); participate in global standardization project
Participate in project teams to implement new technologies related CRM center operations (workforce mgmt., quality monitoring, operational reporting)
Recognizes and recommends operational improvements
Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, policy and procedures
Relationships
Supervises:
N/A
External Relationships:
AEE global CRM reporting team
Qualifications
Education:
Undergraduate degree
Work Experience:
1 year experience
Work Requiremen
The CRM reporting analyst works with operations leads as part of global CRM analytics team to design, build, test and implement reporting solutions. This role ensures CRM reporting needs are fulfilled within established service level agreements, work as an important liaison with Service Management and Delivery Excellence COEs to drive CRM process improvement initiatives. This position also provides critical services in the tracking of CRM resource and budget data in support of the global operation management. This role also provides ancillary support to other capabilities within Global CRM.
Key Responsibilities
Report Delivery
Identify and deliver reporting & analytical solutions aligned to business priorities while working closely with the CRM Lead and global CRM reporting lead
Develop and manage reports on key operational measures within global CRM; ensure reports are produced accurately and timely and effectively distributed
Field requests for ad hoc reports from all levels of AEE CRM and producing reports based on requirement input
Provide consulting and troubleshooting support for report customers and/or users
Communicating and collaborating effectively with staff of varying technical expertise
Responsible for coordinating reporting requirements for CRM center transitions, new business, and infrastructure enhancements
Work with Service Management and Delivery Excellence COEs to drive process improvement initiatives
Assist in tracking of budget and resource metrics in support of global CRM operations management; create and maintain global CRM operational maps (role descriptions, hierarchies, etc.); participate in global standardization project
Participate in project teams to implement new technologies related CRM center operations (workforce mgmt., quality monitoring, operational reporting)
Recognizes and recommends operational improvements
Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, policy and procedures
Relationships
Supervises:
N/A
External Relationships:
AEE global CRM reporting team
Qualifications
Education:
Undergraduate degree
Work Experience:
1 year experience
Work Requiremen
公司介绍
埃森哲（中国）有限公司诚聘
联系方式
- Email：yin.zhijie@accenture.com
- 公司地址：启迪大厦