Onsite support engineer 驻场技术支持
爱励鼎胜铝业(镇江)有限公司
- 公司规模:50-150人
- 公司性质:合资(欧美)
- 公司行业:航天/航空 汽车及零配件
职位信息
- 发布日期:2014-08-13
- 工作地点:长春
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 职位月薪:面议
- 职位类别:售前/售后技术支持工程师
职位描述
RESPONSIBILITIES 工作职责
? Works closely with sales team to understand and clarify customer’s technical requirements, arranges necessary seminar with customer to enhance their comprehension of our ABS products and application, sells our technical value to customer.
与销售团队紧密合作,理解并分析客户的技术要求,安排技术交流以帮助客户加深对本公司汽车车身铝板产品及其应用的了解,向客户展示本公司的技术价值。
? Provides onsite technical support on serial production and trial run of aluminum parts in customer plant, solves production issues based on integrated resource, collects necessary information and accurately reports to internal departments in time, follows up the quality improvement procedure.
为客户日常铝件生产及新项目调试提供驻厂技术支持及跟踪,整合资源解决客户生产中的问题。收集必要信息,将相关问题及时的准确的反馈到公司相关部门,跟踪后续质量改进。
? Receives and coordinates on customer complaints. Technically confirms the status on site, collects samples required and works together with CSR team to solve customer quality claims, convinces the customer based on investigation, keeps up to date track on material quality in both customer’s plant and our logistical partner’s warehouse.
接收并协调处理客户投诉,进行现场技术确认,收集必须的样品并协同客服处理质量索赔,与客户沟通处理结果,持续跟踪客户工厂内及外协仓库内的产品质量。
? Identify, monitor and get involved in the OEM’s process of “drafting” new material specifications.
了解,跟踪并积极参与到主机厂新材料规范的起草、制订过程中。
? Identify timelines for future new materials, platforms and car models and related deadlines for material qualification.
跟踪客户处新材料应用,新项目及新车型相关的时间节点以及时完成相关的材料认证。
? Assure that relevant company’s materials are qualified and appear on the “approved material/suppliers list” within the required deadlines, enabling Sales to receive RFQ’s prior to the contract negotiation deadlines for future platforms and car models.
在公司相关产品已获得认证的情况下,确保销售人员在新项目的商务合同谈判期限前收到详细的技术要求。
? Periodically visits the customer to maintain a good relationship, listens and anticipates customer needs.
定期拜访客户以维护良好的客户关系,倾听客户的早期需求。
? Keeps up to date attention to competitors’ product performance, product & market development.
持续关注竞争对手的产品性能,新产品开发及市场拓展。
REQUIRED EDUCATION and/or EXPERIENCE 教育背景/经验要求
? More than 3 years’ technical working experience of metal material, BIW design, forming process or tooling design related to automotive industry.
3年以上汽车金属材料,车身设计,冲压工艺或模具设计方面相关技术工作经验。
? University degree majored in metal material or mechanical, aluminium alloy or steel knowledge is preferred.
大学或以上学历,金属材料或机械相关专业,具备铝合金或钢铁方面知识优先。
REQUIRED SKILLS AND ABILITIES 技能要求
? Ability to speak and write English fluently流利的英语口语及书写能力
? Proficient computer skills on MS-Office熟练掌握电脑办公软件
? Strong customer service focus较强的客户服务意识
? Highly interpersonal & communication skills良好的沟通能力
? Good understanding automotive industry and procedure了解汽车行业相关流程
REPORTING RELATIONSHIPS 汇报关系
? Reports to Bob Gao-Field Engineer, Automotive China
? Works closely with sales team to understand and clarify customer’s technical requirements, arranges necessary seminar with customer to enhance their comprehension of our ABS products and application, sells our technical value to customer.
与销售团队紧密合作,理解并分析客户的技术要求,安排技术交流以帮助客户加深对本公司汽车车身铝板产品及其应用的了解,向客户展示本公司的技术价值。
? Provides onsite technical support on serial production and trial run of aluminum parts in customer plant, solves production issues based on integrated resource, collects necessary information and accurately reports to internal departments in time, follows up the quality improvement procedure.
为客户日常铝件生产及新项目调试提供驻厂技术支持及跟踪,整合资源解决客户生产中的问题。收集必要信息,将相关问题及时的准确的反馈到公司相关部门,跟踪后续质量改进。
? Receives and coordinates on customer complaints. Technically confirms the status on site, collects samples required and works together with CSR team to solve customer quality claims, convinces the customer based on investigation, keeps up to date track on material quality in both customer’s plant and our logistical partner’s warehouse.
接收并协调处理客户投诉,进行现场技术确认,收集必须的样品并协同客服处理质量索赔,与客户沟通处理结果,持续跟踪客户工厂内及外协仓库内的产品质量。
? Identify, monitor and get involved in the OEM’s process of “drafting” new material specifications.
了解,跟踪并积极参与到主机厂新材料规范的起草、制订过程中。
? Identify timelines for future new materials, platforms and car models and related deadlines for material qualification.
跟踪客户处新材料应用,新项目及新车型相关的时间节点以及时完成相关的材料认证。
? Assure that relevant company’s materials are qualified and appear on the “approved material/suppliers list” within the required deadlines, enabling Sales to receive RFQ’s prior to the contract negotiation deadlines for future platforms and car models.
在公司相关产品已获得认证的情况下,确保销售人员在新项目的商务合同谈判期限前收到详细的技术要求。
? Periodically visits the customer to maintain a good relationship, listens and anticipates customer needs.
定期拜访客户以维护良好的客户关系,倾听客户的早期需求。
? Keeps up to date attention to competitors’ product performance, product & market development.
持续关注竞争对手的产品性能,新产品开发及市场拓展。
REQUIRED EDUCATION and/or EXPERIENCE 教育背景/经验要求
? More than 3 years’ technical working experience of metal material, BIW design, forming process or tooling design related to automotive industry.
3年以上汽车金属材料,车身设计,冲压工艺或模具设计方面相关技术工作经验。
? University degree majored in metal material or mechanical, aluminium alloy or steel knowledge is preferred.
大学或以上学历,金属材料或机械相关专业,具备铝合金或钢铁方面知识优先。
REQUIRED SKILLS AND ABILITIES 技能要求
? Ability to speak and write English fluently流利的英语口语及书写能力
? Proficient computer skills on MS-Office熟练掌握电脑办公软件
? Strong customer service focus较强的客户服务意识
? Highly interpersonal & communication skills良好的沟通能力
? Good understanding automotive industry and procedure了解汽车行业相关流程
REPORTING RELATIONSHIPS 汇报关系
? Reports to Bob Gao-Field Engineer, Automotive China
公司介绍
Aleris is a global leader in the production and sale of aluminum rolled and extruded products, recycled aluminum, and specifications alloy manufacturing. We are a privately held company, majority owned by a committed ownership group led by certain investment funds managed by Oaktree Capital Management, L.P., affiliates of Apollo Management, L.P. and Sankaty Advisors, LLC. We operate primarily through three reportable business segments: Rolled Products North America, Recycling and Specification Alloys Americas and Europe, providing products and services to customers in a variety of industries.
Aleris is:
* A leading manufacturer of Rolled Aluminum Products, many for technically sophisticated applications
* A leader in Aluminum Recycling and in the production of specification alloy
* An innovator in coating solutions
* Able to process both primary and recycled scrap aluminum, providing the flexibility to respond to customer needs and industry trends
* Capable of producing extruded aluminum products for most any application
* A provider of customized solutions, in addition to standard aluminum
In quick response to China market, Aleris invested several hundred millions USD to form Aleris_Dingsheng aluminum (Zhenjiang) Co, ltd on March 3, 2011, with the same conception, always focuses on technological & product solutions of offering the highest quality and reliability, we are expecting people with good knowledge, high capability and sense of responsibility to join in. We advocate vocational sense, professional work as well as happy and fair work environment. The company will provide good training, competitive remuneration and considerate benefits.
爱励国际公司是全球领先的铝压延产品、挤压产品、铝回收和特殊合金生产厂家。爱励国际公司在北美,欧洲,南美和亚洲拥有40多家生产设施和大约8000多名员工,其总部位于美国俄亥俄州克利夫兰郊区的Beachwood。
策略性分布在全球各地的40多个生产厂家竭力为各行业的客户服务,这些客户包括许多全球最大的航空,建筑,交通,集装箱,包装,常规消耗品和金属分销行业相关企业。
为快速满足中国市场需求,2011年初,集团公司在中国镇江市投资数亿美金新建爱励鼎胜铝业(镇江)有限公司,爱励鼎胜镇江公司将秉承集团公司的一贯理念,致力于向客户提供高品质和超稳定的产品与服务;我们期待有知识,有能力和具备高度责任心的人才加入爱励鼎胜这个年轻但充满活力的集体;公司倡导高度的职业精神,专业的工作态度,以及平等、民主和愉悦的工作氛围;公司为员工提供良好的培训和福利。有意者请EMAIL到所述邮箱,应聘邮件主题请注明:姓名+应聘岗位+期望税前月薪,以正文形式发送。
recruitment@aleris.com; www.aleris.com
Aleris is:
* A leading manufacturer of Rolled Aluminum Products, many for technically sophisticated applications
* A leader in Aluminum Recycling and in the production of specification alloy
* An innovator in coating solutions
* Able to process both primary and recycled scrap aluminum, providing the flexibility to respond to customer needs and industry trends
* Capable of producing extruded aluminum products for most any application
* A provider of customized solutions, in addition to standard aluminum
In quick response to China market, Aleris invested several hundred millions USD to form Aleris_Dingsheng aluminum (Zhenjiang) Co, ltd on March 3, 2011, with the same conception, always focuses on technological & product solutions of offering the highest quality and reliability, we are expecting people with good knowledge, high capability and sense of responsibility to join in. We advocate vocational sense, professional work as well as happy and fair work environment. The company will provide good training, competitive remuneration and considerate benefits.
爱励国际公司是全球领先的铝压延产品、挤压产品、铝回收和特殊合金生产厂家。爱励国际公司在北美,欧洲,南美和亚洲拥有40多家生产设施和大约8000多名员工,其总部位于美国俄亥俄州克利夫兰郊区的Beachwood。
策略性分布在全球各地的40多个生产厂家竭力为各行业的客户服务,这些客户包括许多全球最大的航空,建筑,交通,集装箱,包装,常规消耗品和金属分销行业相关企业。
为快速满足中国市场需求,2011年初,集团公司在中国镇江市投资数亿美金新建爱励鼎胜铝业(镇江)有限公司,爱励鼎胜镇江公司将秉承集团公司的一贯理念,致力于向客户提供高品质和超稳定的产品与服务;我们期待有知识,有能力和具备高度责任心的人才加入爱励鼎胜这个年轻但充满活力的集体;公司倡导高度的职业精神,专业的工作态度,以及平等、民主和愉悦的工作氛围;公司为员工提供良好的培训和福利。有意者请EMAIL到所述邮箱,应聘邮件主题请注明:姓名+应聘岗位+期望税前月薪,以正文形式发送。
recruitment@aleris.com; www.aleris.com
联系方式
- Email:recruitment@aleris.com
- 公司地址:京口工业园区蔡家路1号
- 邮政编码:212141