天津招聘

Position Summary (statements to demonstrate the core purpose of the job )

The VAS Operations Manager will be responsible for planning & executing operational activities related to VAS Operations to deliver optimal operations performance in accordance with the Area Business Strategy and agreed Customer SLAs.
The incumbent will be responsible for executing all the VAS activities end-to-end, related with Trucking, Customs House Brokerage, Warehousing and Cargo-Insurance. On a day to day basis, this role will be required to ensure consistent, seamless end-to-end delivery of VAS operations and support the customer service teams in resolution of customer queries and escalations.


Key Responsibilities
(The key activities the position is required to deliver on in order to achieve the role purpose/ accountabilities of the job holder)

o Own all VAS Operations activities for the customers under purview.
o Responsible for executing all the activities handled associated with Value Added Services including Trucking, Customs House Brokerage (CHB), Warehousing and Cargo-Insurance.
Key Activities:
？ Planning & procurement of VAS as per customer requirements
？ Execution of all file management activities
？ System updates
？ Documentation
？ VAS procurement as applicable
o Implement tailor made strategies for warehousing, transportation (Primary/Secondary)
o Receive specific product requirements, safety norms, vehicle type preferred, storage locations
o Support and provide inputs to arrive at the right solution for storage and distribution in conjunction with business while meeting service level and cost goals
o Support customer service in customer query resolution and exception handling

Expectations from the Role
(The outcomes that the job holder is expected to drive through fulfilment of the his/her responsibilities)
VAS Procurement and Vendor Management
o Create an approved pool of vendors; design and implement a vendor approval process.
o Maintain relations & conduct regular review meetings with Vendors.
o Negotiate and maintain standard agreements/rates with vendors /other service providers
o Prepare & maintain operational Contingency Plans
VAS Operations Delivery
o Drive VAS delivery targets for the customers under purview
o Customize the product as per the needs of clients and foster the culture of customer satisfaction
o Negotiate and maintain standard agreements rates with clients
o Ensure accurate revenue and cost data is maintained for client
o Troubleshoot and resolve operational issues / escalations
Data Quality & Process Improvement
o Ensure adherence to the SOP & create/modify as appropriate
o Ensure Data Quality in Documentation
o Identify the areas of improvement & implementation of process improvement initiative
o Actively contribute to the reduction in DSO (Accounts Receivable) & recommend suitable actions to Customer Service Teams
Partner with the Customer Service Teams
o Meet up with the Customer Service team members on a regular basis to identify the list of critical customers and review operations performance on a daily/ weekly basis. Discuss potential improvements to VAS operations service delivery
o Participate in Monthly/quarterly formal reviews with the critical customers
o Develop an strong understanding of the business of Critical customers to aid customer retention
Operational Finance
o Create Cost & Rev. Estimates & Ensure accurate revenue and cost data is maintained for client for correct financial reporting. Report cost and sell rates to finance for ICB updates.
o Issue Credit note if required & transfer the details to FACT
o Closely coordinate with Finance to ensure collections/payments are made in a timely manner.
o Drive financial improvement plans of existing customers and ensure profitability as per corporate requirements
o Ensure timely hard closure of the jobs
o Ensure compliance with all of its statutory requirements for Customs, Ports, and local authorities

KPI’s (suggested – working group to validate)

o VAS Operations Performance Delivery aligned with agreed SLA’s
o Planning & procurement of VAS as per customer requirements
o Execution of all file management activities
o Documentation and
o VAS procurement as applicable
o Customer Satisfaction Survey scores for relevant customers
o Contribution Margin measurements( CM1)- VAS
o VAS Business growth & penetration
o Timely updates to Customer Service and & Effective query resolution

Required knowledge & Skills (expected entry level requirements for applicant consideration that apply for role)

Operational Efficiency
o At least 2 years’ experience in a large Operations / Customer service teams with minimum 1 year experience in the Logistics sector with VAS Operations experience
o Complete knowledge of Kewill & MODS

Communication Skills
o Excellent communication skills and the ability to communicate confidently

Drive for Results
o Persistently drives issues to closure
o Well organized when working under pressure
o Works together with others in the business unit to achieve results, fosters teamwork

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

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The A. P. Moller – Maersk Group： **************
Damco： *************
A.P. 穆勒 - 马士基集团：**************
丹马士： *************