天津招聘

Sandvik in Beijing is seeking for a Customer Service

Sandvik is a high-technology, engineering group with advanced products and a world-leading position within selected areas. Worldwide business activities are conducted through representation in more than 130 countries. In 2012 the Group had about 49,000 employees with annual sales of approximately 99,000 MSEK.

Sandvik Machining Solutions, a global market-leading manufacturer of tools and tooling systems for advanced industrial metal cutting. Products are manufactured in cemented carbide and other hard materials such as diamond, cubic boron nitride and special ceramics. In 2012 sales were about 28,500 MSEK with 18,300 employees.

The position would directly report to Customer Service Manager, below please refer to the job description:

Key performance areas:

In general, to handle inbound hotline calls and Order to Delivery related jobs. To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.

• Provide common phone and mail box service
• Provide order processing service, input customer orders with correct product code, qty., price, payment terms and delivery information, double check before activation
• Inform customer or sales engineer for non-stocked products
• Other general services for order processing as per customer request
• Follow each expedite order till completion, ensure the order delivered as promised
• Provide invoice service: invoice return and issuing (customer file correction, invoice value correction), invoice consolidation and split, invoice holding and grouping
• Provide customer file maintenance service: new customer creation, customer file maintenance (customer address, contact person, phone number, etc.)
• Support distributors in the ordering process
• Prepare and follow-up the quotations for all customers
• Review and sign standard contract
• Assist in related applications for sales team if necessary
• Strive to improve the working quality and efficiency
• Position related tasks assigned by Manager

Your profile:

• Bachelor degree or above, advantage with technical and/or business major
• Service minded and customer focused
• Strong interpersonal communication skills
• Good knowledge of computer
• Good knowledge of English, at lease CET-4 level

As a person you are proactive, self-motivated and one with lot of initiative, courage and integrity and a business minded, result oriented attitude. You also have strong communication skills and can work in an English environment.

关于山特维克集团：
山特维克是一家高科技工程集团，在相关业务领域占据全球领先地位。山特维克的业务范围遍及全球，并在130多个国家设有代表处。2011年，集团员工总人数达50000人，年销售额近940亿瑞典克朗。

山特维克集团旗下拥有五个业务领域，分别负责各自产品的研发、生产和销售：
山特维克矿山：全球领先的采矿设备和工具、服务和技术解决方案供应商。产品范围包括凿岩、岩石切割、岩石破碎、装载和拖运以及物料搬运设备。2010年，公司销售额约为272亿瑞典克朗，员工人数约为12800人。
山特维克机械加工：全球市场领先的高级工业金属切割工具和刀具系统制造商。产品主要由硬质合金以及金刚石、立方氮化硼和特殊陶瓷等其它硬质材料制成。2010年，公司销售额约为185亿瑞典克朗，员工人数约为12600人。旗下品牌包括山特维克可乐满、瓦尔特、safety、多马、山高等。
山特维克材料科技：全球领先的高级材料、特种合金、金属和陶瓷电阻材等高附加值产品制造商。产品领域涉及钢管、钢带、丝材和加热系统。2010年，公司销售额约157亿瑞典克朗，员工人数约为8000人。
山特维克工程机械：为建筑领域的各种业务需求提供解决方案，如地表岩石开采、隧道挖掘、掘进、爆破、道路修建、循环和土木工程等。产品包括岩石工具、钻孔机、破碎机、散料搬运以及破碎筛分设备。2011年，公司销售额约90亿瑞典克朗，员工人数约为2600人。
山特维克创投：山特维克创投致力于为有吸引力、快速增长的业务创造***的增长和创利环境。公司产品领域包括山特维克硬质材料、diamond innovations、wolfram、山特维克传动系统以及山特维克医疗器械的部分业务
。2010年，公司销售额约73亿瑞典克朗，员工人数约为4200人。

关于山特维克可乐满：
山特维克可乐满成立于1942年，总部位于瑞典，隶属于山特维克集团，是全球金属切削刀具和相关技术的领先者，在全球130多个国家和地区拥有代表机构，在20多个国家建有一流的效率中心，并在6个国家建有应用中心。分布全球的3个中央配送中心，确保准确迅速地将产品送交到客户手中。山特维克可乐满于1985年正式进入中国，经过20多年的探索与发展，山特维克可乐满大中华区的服务网络已经覆盖全国。20多年来，山特维克可乐满始终致力于将世界上最先进的金属切削刀具技术与产品以及多年服务于全球众多客户的经验积累与中国制造业客户的实际情况相结合，为中国的机械加工企业提供优质的增值服务，帮助企业提高效率，降低成本。位于上海的效率中心和应用中心以及位于天津、广州、西安的培训中心，可为客户提供全面而形式多样的技术培训和优化刀具解决方案。位于河北廊坊的刀具方案设计中心和订制刀具生产厂可为客户量身设计并制造各类订制刀具。山特维克可乐满多次被行业媒体及客户授予最具竞争力的刀具品牌以及***刀具供应商等荣誉。