天津招聘

Key Tasks
Sales Management
Ensure data availability to perform required Customer analysis
Address data quality and/or quantity issue to relevant Area & Corporate functions
Support on Customer Analysis (internal) and Customer Reporting (external)
Ensure proper execution of agreed services by continuously monitoring internal operations as per service performance KPIs.
Identify root cause on service issues and timely address them to relevant functions.
Liaise with BIM on implementation and/or Re-Engineering
Support Account Managers on SOP establishment and update communication. Ensure full adherence of it throughout the organization.
Timely address any deviation on it to concerned Area Management and initiate corrective actions with relevant internal functions.
Support ad-hoc quotations issuance and communication, in line with profit guidance.
Seek, promote and initiate continuous improvement opportunities

Customer Relationship
Act as a point of contact for customer inquiries and ensure customer satisfaction and sustainable business relationship
Participate at regular Business Review Meeting as required
Performance Management
Monitor organizational performance and perform quality control evaluations.
Manage on Time Performance, Carrier performance
Ensure Data Integrity and in case of deviations identify root cause and corrective actions where required.
Coordinate completion of action plan to address deviations
Review processes, recommend improvements, increase customer service levels and reduce operational risks.
Identify opportunities for cost savings, and network optimization
KPI Management
Compile data to Perform monthly, quarterly and annual performance reviews
Ensure action lists from previous BR are addressed
Provide Dashboard Support
Periodically review, update SOP and enforce operational execution aligned with SOP documentation
Validate rates are in alignment with contractual requirements
Submit rate changes requests.
Collaborate with customer claims management provider to investigate and resolve transport claims. Consolidate and provide status of all open claims report
Identify and maintain communication trees
Build strong relationships between internal and external customers.
Key Performance Indicator (KPIs values to be confirmed during Pear review)
Maintain data quality at 100%
Maintain billing accuracy at 100%
Ensure on time performance at 99.5%
Manage POD are entered within 24 hours of delivery at 100%
Decision Making Authority
Opportunity specific pricing on ad hoc/spot quote as per profit
Function- / Market & Industry Knowledge / Business Acumen / Process working
[Functional Knowledge ]
? Advance knowledge of the air freight industry
? Advance understanding of Panalpina's strategy and products
? Advance knowledge of forwarding systems
Ability to review, analyze and understand performance reports
Skills & Competencies
Effective communication and networking skills
Organization skills to organize, including prioritizing, planning, assigning and controlling objectives
High ability to define problems, analyze facts and determine valid solutions to resolve the issues
Ability to focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality
Decision making abilities
Effective ability to present and articulate
Result Oriented and Customer focused
Good inter-personal skills with positive mindset
High integrity
Educational background / Work experience
University degree preferred
3-5 years industry experience
Language skills
Fluent in English is mandatory (written and spoken)
Computer Literacy
Advance knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)
Knowledge of Customer Relationship Management tools
Knowledge of Panalpina IT systems preferred
Shift work time

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！