天津招聘

PURPOSE OF THE JOB
I am the customers’ voice in my store. I influence my team and colleagues by showing them how we can work together to make a better shopping experience for all our customers. My driving passion is to create an enjoyable and successful shopping experience in my store and encourage our customers to return more frequently, and buy more over time.
I actively work towards fulfilling the four tasks of the store:
to act as a highly efficient, and staffed, sales mechanism.
to show home furnishing solutions full of inspiring home furnishing ideas.
to serve as a well-qualified home furnishing specialist.
to provide a day out for the whole family.

ASSIGNMENT
Customers
I lead and manage my team and work with colleagues to understand our local competitor service offers, our customers’ shopping behaviours and their living situations, and use these insights to improve our customers’ shopping experience.
My priority is to work with my team to secure an easy buying process that will make it easy and convenient for our customers to shop at all times throughout the day and encourage repeat visits to the store.
I ensure all the IKEA shopping tools are in place, in the right quantity and functioning effectively.
I work with my team and other functions to promote and encourage a customer-focused culture throughout the store to ensure we are first choice for home furnishings and destination for the whole family.

Commercial/Business
I lead and manage my team and work with my colleagues in other functions to optimise the relationship with our customers in order to drive sales growth and sustained, long-term profitability. I do this by:
co-operating and influencing the commercial team, my team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones.
knowing my local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers’ needs.
having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. I ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings.

People
I provide an inspiring and motivating direction for my co-workers and engage them fully in the tasks of becoming leaders in Life at Home and generating sales growth.
I create an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.
I recruit my team through IKEA values by identifying what skills are needed to get the job done as well as what motivations and capabilities will compliment my existing team.
I ensure my managers have the right number of co-workers in the right place at the right time to run their areas successfully.

Financial
I take the country input and co-ordinate it with the store potential in order to agree customer relation goals, which supports the achievement of the agreed store goals.
I constantly monitor our performance against agreed goals, adapting and taking action when required.
I ensure all customer relations initiatives grow our business and support the sustaining of long-term profitability, always considering the impact on customer satisfaction.
I deliver on my agreed goals and Key Performance Indicators (KPIs) by:
analysing my KPIs and working with my team to create meaningful actions to achieve my agreed goals.
controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging my team and my colleagues to discover more effective ways of working.

YOUR PROFILE
Experience of working in a customer-focused successful service industry, responsible for managing a large team.
Interest in home furnishing as well as a curiosity about people’s life at home
A passion for getting the best for the customer
Ability to communicate confidently and clearly in English
Ability to set expectations and provide clear direction – goal setting
Experience of taking commercial decisions based on local market information
Self-reliant and motivated with proven ability to work as part of a larger team
I am passionate about growing business and people together using the experience and skills of our people in the best way.

天津宜家家居有限公司简介

宜家概况
宜家家居（IKEA）于1943年由英格瓦.坎普拉德（Ingvar Kamprad）在瑞典创立。作为全球最大的家具及家居用品零售商，我们的经营业务遍及全球38个国家和地区的310个商场，拥有127,800多名员工，经营近万种宜家品牌的家具和家居用品。
在过去的十多年里，宜家已经在中国的上海、北京、广州、成都、深圳、天津、重庆、武汉、南京、大连和沈阳等地设立了18家零售商场。从2014年起，宜家在中国正以每年开三家新店的速度迅速发展。

宜家的愿景
为大众创造更美好的日常生活
我们的经营理念
提供种类繁多、美观实用、老百姓买得起的家居用品。
我们的人才理念
我们要为那些脚踏实地、诚实正直的人们提供发展机会。不仅是职业的发展，还有个人能力的发展。由此，我们将矢志不渝地共同创造更美好的日常生活，为我们的顾客，也为我们自己。

我们的薪酬福利
宜家创造和维持一个有竞争力的薪酬体系，以吸引和留住我们最宝贵的人力资源并给与他们合理的回报，构建完备的福利体系以适应各类员工不断增长的需求，与此同时，公司致力于为全体员工创造、提供与推动高水平的培训与发展机会。
更为重要的是，透明的管理制度，平等的人际关系保证我们所有员工都能在宜家家居卖场愉快的工作。

宜家天津商场
宜家天津商场位于天津市东丽区，于2012年2月10日正式营业。商场总建筑面积为四万五千平方米，经营近万种宜家品牌的家具和家居用品。在开业后的四年时间里，宜家天津商场经营业绩稳定增长，员工也在业务增长的同时不断得到个人职业和能力的发展。