上海招聘Coordinator, Global Customer Service Support Center(职位编号：RMGT/CCSV

Coordinator, Global Customer Service Support Center(职位编号：RMGT/CCSV - 110926)

东方海外货柜航运(中国)有限公司

公司规模：500-1000人
公司性质：外资(非欧美)
公司行业：交通/运输/物流

职位信息

发布日期：2012-08-29
工作地点：上海-静安区
招聘人数：1
工作经验：一年以上
学历要求：本科
语言要求：英语精通
英语精通
职位类别：客服专员/助理(非技术) 调度员

职位描述

Email: staffing@oocl.com

Accountabilities

· To assist in Key account entry point for customer service team (CSU), to assist AP/ EU/ NA regional CSU for selected customers (Core BCO/ Tier-One BCO) business and provide general administration support to lead CSU teams

· To provide customer service related SOP consolidation and maintenance on Core BCO team sites and on My OOCL Center (MOC/ CCSC), to update regional CSU/ DOC list on ooclwiki.

· To generate report to support customer analysis in line with Lead CSU requirements, e.g. trunk vessel delay report, rolling forecast performance, Transit Time Performance.

· To centralize customer profiles verification globally

· To centralize customer new registration verification globally

· To prepare EU24 weekly report and monitor if there is any missing submission

· To support other tasks for 24/7 team

Requirements

· Bachelor degree preferably in Logistics, Business or related

· Knowledge of shipping and logistics industry

· 1+ year work experience in customer and territory management is preferred

· Problem-solving and negotiation skills

· Skillful communication with internal and external

· Accountable and responsible, Positive attitude under high pressure, patience

· Fluent English, both oral & written

· Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)

Remarks
As the team needs to support 7*24 online chat globally, thus night shift is required
Day shift: 08:30-17:30 and 12:30- 20:30
Night shift: 20:30- 08:30
(2-3 nights every week from 20:30-08:30, with allowance provided)

公司介绍

集团简介
东方海外是香港联交所上市公司——东方海外(国际)有限公司 (OOIL) 的全资附属公司。1947年开展业务，是世界最具规模的综合国际货柜运输、物流及码头公司，及最为熟悉的环球商标，为客户提供全面的物流及运输服务；其航线贯通亚洲、欧洲、北美、地中海、印度次大陆、中东及澳大利亚/新西兰等地。东方海外为客户提供以客为尊的物流方案、精益求精及不断创新的服务精神，一向享誉业内。
公司网址：************

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