Coordinator, Global Customer Care Team(职位编号：20120723)
东方海外货柜航运(中国)有限公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-08-23
- 工作地点：上海-虹口区
- 招聘人数：2
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：物流专员/助理 数据库工程师/管理员
职位描述
Accountabilities:
To generate reports to support
customer analysis in line with Lead CSU requirements, e.g. Vessel on time
performance, Lifting performance, etc.
To design and prepare customer
required reports by using of internal data sources.
To prepare proactive scorecards for
Core customers and liaise with regions for the fact finding as required content
in the scorecard.
To maintain the team site for Core
customers and keep the Customer Care Contact list (includes
Sub-Team Lead/Regional Members of the Customer Care Team as nominated by CCSV/HKG,
Regional CSV Managers) up-to-date.
To set up and maintain the CSV SOP
on team site for respective Core customers.
To communicate and coordinate with
respective Sales and Customer Care Team Members on the implementation of the
CSV SOP.
To support GCC/SHA new project if
any.
Requirements:
Fluent English, both oral and written
Bachelor degree preferably in Logistics, Business or related
Knowledge of shipping and logistics industry
1+ year work experience in customer and territory management is preferred
Problem-solving and negotiation skills
Skillful communication with internal and external
Accountable and responsible, Positive attitude under high pressure, patience
Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)
To generate reports to support
customer analysis in line with Lead CSU requirements, e.g. Vessel on time
performance, Lifting performance, etc.
To design and prepare customer
required reports by using of internal data sources.
To prepare proactive scorecards for
Core customers and liaise with regions for the fact finding as required content
in the scorecard.
To maintain the team site for Core
customers and keep the Customer Care Contact list (includes
Sub-Team Lead/Regional Members of the Customer Care Team as nominated by CCSV/HKG,
Regional CSV Managers) up-to-date.
To set up and maintain the CSV SOP
on team site for respective Core customers.
To communicate and coordinate with
respective Sales and Customer Care Team Members on the implementation of the
CSV SOP.
To support GCC/SHA new project if
any.
Requirements:
Fluent English, both oral and written
Bachelor degree preferably in Logistics, Business or related
Knowledge of shipping and logistics industry
1+ year work experience in customer and territory management is preferred
Problem-solving and negotiation skills
Skillful communication with internal and external
Accountable and responsible, Positive attitude under high pressure, patience
Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)
公司介绍
集团简介
东方海外是香港联交所上市公司——东方海外(国际)有限公司 (OOIL) 的全资附属公司。1947年开展业务，是世界最具规模的综合国际货柜运输、物流及码头公司，及最为熟悉的环球商标，为客户提供全面的物流及运输服务；其航线贯通亚洲 、欧洲、北美、地中海、印度次大陆、中东及澳大利亚/新西兰等地。东方海外为客户提供以客为尊的物流方案、精益求精及不断创新的服务精神，一向享誉业内。
公司网址：************
东方海外是香港联交所上市公司——东方海外(国际)有限公司 (OOIL) 的全资附属公司。1947年开展业务，是世界最具规模的综合国际货柜运输、物流及码头公司，及最为熟悉的环球商标，为客户提供全面的物流及运输服务；其航线贯通亚洲 、欧洲、北美、地中海、印度次大陆、中东及澳大利亚/新西兰等地。东方海外为客户提供以客为尊的物流方案、精益求精及不断创新的服务精神，一向享誉业内。
公司网址：************
联系方式
- 公司网站：************
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Job
- Email：hrofcts@oocl.com
- 公司地址：上海延安中路841号东方海外大厦21楼 (邮编：200040)
- 电话：13818177099