天津 [切换城市] 天津招聘天津客服及技术支持招聘天津客服专员/助理(非技术)招聘

NPO Counter (Associate Level)

马士基(中国)航运有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2014-05-30
  • 工作地点:宁波
  • 招聘人数:1
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述



Key Responsibilities :
· Sop follow up and review
o Adhere to counter SOP.
o Initiative to optimize the process.

· Data quality
o Always keep high data quality.
o Ensure duly & properly issue OBL and SWB to customers as SOP
o Perform telex release/3rd place issuance in time & to correct party
o Issue vessel certificate properly;
o Manage blank security paper and document chops well to prevent risk;
o Updating some local charge in GCSS(such as BLF, TLX and so on);
o Ensure to file documents timely and completely, within deadline;
o No service failure;
o Learn from wrong and take correct action immediately;

· Communication and cooperation
o Always ensure open and candid internal communication. Be constructive and positive at all time.
o Always communicate in a professional manner.
o Always strive toward productivity improvement, rationalization, innovation and team spirit.
o Back up others well per team leader’s arrangement。 Give clear and timely handover before leave.
o Be helpful to new colleagues.
o Maintain good image of customer care organization, general support to and cooperation with other departments, includes SAL/FIN; exchange best practice within whole NPO counter teams and other CUS teams.
o Keep working environment tidy.

· Training
o Complete E-learning courses within deadline.
o Raise training needs to team leader in line with company business development and requirement.
o Follow up trainings with specific action plans.

· System Security
o Adhere to company’s Code of Conduct;
o Adhere to company IT policies and guidelines.
o Raise doubts and questions to team leader immediately.

· Others
o Ad-hoc projects and tasks assigned specially;


Key Requirements:
· Commit to company vision and mission, and live up with company value
o Be uprightness, to yourselves, your colleagues and your clients.
o Be Humbleness, to listen, learn, share and give space to others.
o Constant care, take care of today and actively prepare for tomorrow.
o Our employee, to respect others and create right & good environment to others, be willing to cooperate with others.
o Our name, be passion for excellent, be willing to walk extra mile.
· Good expression orally and logical in thinking.
· Do the things right the first time and every time with Constant Care
· Open and care mindset to clients and colleagues, positive attitude with solutions always.


Position Specification:
· The position will give you enough chances to improve documentation related knowledge.
· The position will provide you quite a lot of experience to improve your problem solving capability.
· The position will provide you a good platform to practice and improve communication skill.
· You will be assured of enough training on needs.

公司介绍

The A.P. Moller-Maersk Group in the world

The A.P. Moller-Maersk Group is a worldwide organization with about 117,000 employees and offices in around 130 countries-with global headquarters in Copenhagen,Denmark.

In addition to owning one of the world's largest shipping companies,we are also involved in a wide range of activities within the energy,shipbuilding, retail and manufacturing industries.

The A.P.Moller-Maersk Group in North Asia Region

In the North Asia Region,we employ more than 11,000 employees at 65 different locations in Mainland China,Hong Kong, Macao,Taiwan,Mongolia,Japan and Korea.

We have served foreign trade in the Greater China Area for more than 80 years.The foundation of the A.P. Moller- Maersk Group's presence in the North Asai Region is characterized by our commitment to serve foreign trade,continue expansion,make investments that are mutually beneficial,and be good corporate citizens.

Our activities in the North Asia Region include an extensive network of branch and representative offices,
wholly-owned and joint venture transportation companies, logistics companies,industrial enterprises,as well as managing,operating,and investing in a number of marine terminals in key coastal cities in the region.

The A.P. Moller-Maersk Group is constantly looking for opportunities to supply its many companies with competitively priced, high quality products made in the North Asia Region.

The A.P. Moller-Maersk Group in the North Asia Region,amongst other,the following companies:
APM Global Logistics trading as Damco
Maersk Line
APM Terminals


Read more
The A.P. Moller-Maersk Group:www.maersk.com
Damco: www.damco.com
Maersk Line:www.maerskline.com

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