天津招聘

Job Title: Ocean Customer Service Specialist 海运客户服务专员

Job Responsibility:

1.Be responsible for the day to day work within the team and ensure the timely and proactive communication with customers and other related parties.
2.Ensure the daily excellent service provided and the KPI met.
3.Have a detailed knowledge of each customer requirement and SOP, ensure operation is conducted in accordance with the SOP.
4.Be able to manage the data input quality in system.
5.Timely communicate and maintain good relationship with destination client owner.
6.Proactively work to reduce risk and potential claims.
7.Ensure proper and timely follow-up in case of irregularities.
8.Report adequately, regularly and proactively on performance and developments.
9.Work with customers and vendors to improve our performance and service.

Education:

College degree or above

Skills/knowledge:

1.CET-4 or above

2.Good English, both writing and spoken

3.year experience at same position is preferable

ATTRIBUTE:

Fast learner

Good PC knowledge

Good sense of service

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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