Branch Manager,Chengdu
丹马士环球物流（上海）有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-08-29
- 工作地点：成都
- 招聘人数：若干
- 语言要求：英语熟练
- 职位类别：办事处/分公司/分支机构经理
职位描述
Purpose:
Manage, supervise and provide leadership for all aspects of the Damco Branch activities in the Chongqing branch, driving implementation of commercial and operational strategies across SCM/OCE/AIR/LSS products and clients. Lead and manage sales activities in office.
As an independent organization optimize and develop the Damco Chongqing branch, including all aspects of sales, operation, customer service, client relations, process & productivity, finance and human resources.
Ensure constant evolution of both business and the people in the branch, with a strong foundation in APMM group values.
Ensure delivery of the Damco strategies in the branch.
Ensure organizational scalability to enable continued fast growth in Damco.
Be the voice of Damco in the local market, and strive to develop and enhance excellent relations to all relevant government entities, including, but not limited to, MOC, MOFTEC and local provincial government.
Principal Accountabilities
Management
- Reinforce APMM culture, values and reputation, and ensure compliance with APMM Group policies - lead by example
- Provide clear direction and lead all Damco activities in the Branch through the establishment and execution of a solid Branch-level development Plan
- Provide input to and challenge the NAS Damco strategies, objectives and all their key elements
Develop recommendation for branch Damco strategy, strategic plan, budgets and targets to the cluster manager of Damco supporting product specific profitability and ensuring alignment with Damco NAS strategy
- As member of the cluster management team, contribute with
Candid, direct and honest input, suggestions and feedback to strategy and management decisions
Development of strategies, objectives, etc for NAS Damco organisation
Growing and maintaining a strong team spirit in the management team
Based on a continuous improvement principle ensure a constant development of sales and operational processes, that processes are optimised and that best practices are actively promoted in NAS and with support from NAS management team promoted globally.
- Provide strong leadership on Damco throughout the Branch.
Human Resources
- Build a strong management team by recruiting and retaining DAMCO management talent, as required by business
- Implement best practices, policies, guidelines and standards for Damco in branch and provide input to development of same to Cluster manager.
- Recommend appointments and dismissals of own direct reports to Cluster manager
- Manage structure and staff the Damco Branches according to business needs and objectives, including meeting organisation constellation targets.
- Support staff rotation as a development tool, rotating within the Damco Branches, as well as ensure take in rotated employees from other branches and corporate.
- Organise, coach, challenge, develop and remunerate all direct reports
- Create development plans for all direct reports and key people in the Branches. Ensure that this approach is being implemented on all levels in the branches.
- Ensure high performers and top talents are sufficiently recognized and rewarded - psychologically and financially.
Sales
- Ensure Branch Sales targets are met through a robust sales plan, SMART targets and sales resources.
- Support CEN and NAS sales strategy and provide improvement proposals to same on a running basis.
- Lead and develop a resourceful and strong sales team able to deliver on targets with devilment potential.
- Provide regular updates on branches market conditions and provide anticipated developments for same in order to promote proactive market approach.
- Actively provide sales leadership to sub-Branches and ensure synergies and successes are achieved and reported to cluster manager.
Operation
- Ensure the Branches product-level delivery platform meets both customers and Product Managers' expectations - both short- and long-term and both in terms of scalability and effectiveness
- Ensure an operational structure and organisation is in place in branches to deliver optimal operational costs and service levels - both directly and indirectly.
- Ensure capacity is secured timely, at the best best-in-market prices for each logistics product with proper service contracts are in place with all service providers, with prices specifically linked to clear service levels and success criteria
- Understand capacity needs and validate against Products' needs and expectations, and contract required capacity
- Manage Damco SCM/OCE/AIR/ capacity within the framework provided by the respective Damco Ocean and Air Product Managers
- Monitor and assess suppliers performance against specific Damco specified service levels/requirements; drive corrective action and cost adjustments, where required
- Proactively drive variable unit costs down in collaboration with our suppliers to achieve best-in-market variable unit costs
- Deliver targeted variable unit cost reductions, and monitor branch level cost of OPS organisation as percentage of total variable costs
- With support from P&P establish structure and procedures for the Logistics Service Delivery activities carried out within the Damco Branches; suggest business automation requirements
- Ensure health, safety, security and environment standards meet regulatory requirements and client needs
Ensure our targets of zero accidents or regulatory violations are met through proactive awareness and guidelines
Ensure all Damco used facilities are inspected regularly and at least yearly, and that it is validated that they in every respect meet MDAMCO standards / requirements, and where this is not the case, ensure that prompt corrective action is taken
Ensure that Damco remains fully C-TPAT compliant in all facilities
Ensure suppliers are security compliant
Customer Service
- Ensure customer service intimacy by having superior customer service in the Chongqing branch;
Be recognised externally and internally as co-operative because of reliable and responsive customer service;
Drive customer services to deliver it right the first time; ensure adequately customer service training is in place.
Set targets, ensure sufficient measurement and drive continuous improvements to customer service level ensuring Damco is constantly developing to meet our customer's requirements at destination and at origin.
Develop innovative ideas for CUS improvement projects, drive, take ownership and ensure execution.
- Proactively interact with all clients, vendors and destinations to demonstrate our service is best value for money
Ensure SOP's are adhered to and best practices are shared across customer service.
Engage clients, vendors and destination colleagues up-front and up-right to ensure our professional customer service earns us the continued loyalty of our clients/vendors and colleagues
Where inappropriate service has been rendered, take immediate corrective action, and ensure communication with vendor, client and suppliers is clear, effective and timely
- Manage statements, billing, freight collections, uniform invoicing and other service delivery for Damco clients, ensuring that service meets KPI's
- Ensure proper CUS related risk management plans are in place and executed when circumstances dictates.
Process & Productivity
- Process
Build a process and productivity mind-set, drive process improvements through process review and optimization using six sigma/lean methodologies to achieve and leverage fixed cost unit cost reduction
Share branch's best process practices with other branches/clusters
Establish a branch mind-set to support and facilitate second-to-none data quality
- Productivity
Achieve best-in-class branch productivity by driving constant process optimization and alignment across products.
Ensure our cost-to-serve is well understood and managed to achieve best-in-class fixed unit costs; deliver targeted fixed unit cost reductions
- Automation
Make recommendation to the cluster team for branch level automation, where feasible and economical
Drive e-commerce adoption amongst clients and vendors within Branches focusing on automating interactions, where feasible and economical
- Manage counter operation, its inherent risks, processes and demonstrate clear user satisfaction
Finance
- Constantly optimise Branch profitability and deliver financial objectives incl. increased LSS sales and reduction of variable and fixed costs
- Monitor operating performance against targets; ensure full year estimates for the Branch are updated regularly, and developments of significance are reported
- Initiate remedial actions as necessary and timely to achieve relevant impact
- Support product management and Commercial Manager on Branch specific profitability issues
- Manage account receivables for the Branch and ensure adherence to corporate/global credit policies. Always strive to minimise credit days and outstanding.
- Establish relevant and sufficient procedures between the Finance and Execution organisations to enable effective cost and income control.
Manage, supervise and provide leadership for all aspects of the Damco Branch activities in the Chongqing branch, driving implementation of commercial and operational strategies across SCM/OCE/AIR/LSS products and clients. Lead and manage sales activities in office.
As an independent organization optimize and develop the Damco Chongqing branch, including all aspects of sales, operation, customer service, client relations, process & productivity, finance and human resources.
Ensure constant evolution of both business and the people in the branch, with a strong foundation in APMM group values.
Ensure delivery of the Damco strategies in the branch.
Ensure organizational scalability to enable continued fast growth in Damco.
Be the voice of Damco in the local market, and strive to develop and enhance excellent relations to all relevant government entities, including, but not limited to, MOC, MOFTEC and local provincial government.
Principal Accountabilities
Management
- Reinforce APMM culture, values and reputation, and ensure compliance with APMM Group policies - lead by example
- Provide clear direction and lead all Damco activities in the Branch through the establishment and execution of a solid Branch-level development Plan
- Provide input to and challenge the NAS Damco strategies, objectives and all their key elements
Develop recommendation for branch Damco strategy, strategic plan, budgets and targets to the cluster manager of Damco supporting product specific profitability and ensuring alignment with Damco NAS strategy
- As member of the cluster management team, contribute with
Candid, direct and honest input, suggestions and feedback to strategy and management decisions
Development of strategies, objectives, etc for NAS Damco organisation
Growing and maintaining a strong team spirit in the management team
Based on a continuous improvement principle ensure a constant development of sales and operational processes, that processes are optimised and that best practices are actively promoted in NAS and with support from NAS management team promoted globally.
- Provide strong leadership on Damco throughout the Branch.
Human Resources
- Build a strong management team by recruiting and retaining DAMCO management talent, as required by business
- Implement best practices, policies, guidelines and standards for Damco in branch and provide input to development of same to Cluster manager.
- Recommend appointments and dismissals of own direct reports to Cluster manager
- Manage structure and staff the Damco Branches according to business needs and objectives, including meeting organisation constellation targets.
- Support staff rotation as a development tool, rotating within the Damco Branches, as well as ensure take in rotated employees from other branches and corporate.
- Organise, coach, challenge, develop and remunerate all direct reports
- Create development plans for all direct reports and key people in the Branches. Ensure that this approach is being implemented on all levels in the branches.
- Ensure high performers and top talents are sufficiently recognized and rewarded - psychologically and financially.
Sales
- Ensure Branch Sales targets are met through a robust sales plan, SMART targets and sales resources.
- Support CEN and NAS sales strategy and provide improvement proposals to same on a running basis.
- Lead and develop a resourceful and strong sales team able to deliver on targets with devilment potential.
- Provide regular updates on branches market conditions and provide anticipated developments for same in order to promote proactive market approach.
- Actively provide sales leadership to sub-Branches and ensure synergies and successes are achieved and reported to cluster manager.
Operation
- Ensure the Branches product-level delivery platform meets both customers and Product Managers' expectations - both short- and long-term and both in terms of scalability and effectiveness
- Ensure an operational structure and organisation is in place in branches to deliver optimal operational costs and service levels - both directly and indirectly.
- Ensure capacity is secured timely, at the best best-in-market prices for each logistics product with proper service contracts are in place with all service providers, with prices specifically linked to clear service levels and success criteria
- Understand capacity needs and validate against Products' needs and expectations, and contract required capacity
- Manage Damco SCM/OCE/AIR/ capacity within the framework provided by the respective Damco Ocean and Air Product Managers
- Monitor and assess suppliers performance against specific Damco specified service levels/requirements; drive corrective action and cost adjustments, where required
- Proactively drive variable unit costs down in collaboration with our suppliers to achieve best-in-market variable unit costs
- Deliver targeted variable unit cost reductions, and monitor branch level cost of OPS organisation as percentage of total variable costs
- With support from P&P establish structure and procedures for the Logistics Service Delivery activities carried out within the Damco Branches; suggest business automation requirements
- Ensure health, safety, security and environment standards meet regulatory requirements and client needs
Ensure our targets of zero accidents or regulatory violations are met through proactive awareness and guidelines
Ensure all Damco used facilities are inspected regularly and at least yearly, and that it is validated that they in every respect meet MDAMCO standards / requirements, and where this is not the case, ensure that prompt corrective action is taken
Ensure that Damco remains fully C-TPAT compliant in all facilities
Ensure suppliers are security compliant
Customer Service
- Ensure customer service intimacy by having superior customer service in the Chongqing branch;
Be recognised externally and internally as co-operative because of reliable and responsive customer service;
Drive customer services to deliver it right the first time; ensure adequately customer service training is in place.
Set targets, ensure sufficient measurement and drive continuous improvements to customer service level ensuring Damco is constantly developing to meet our customer's requirements at destination and at origin.
Develop innovative ideas for CUS improvement projects, drive, take ownership and ensure execution.
- Proactively interact with all clients, vendors and destinations to demonstrate our service is best value for money
Ensure SOP's are adhered to and best practices are shared across customer service.
Engage clients, vendors and destination colleagues up-front and up-right to ensure our professional customer service earns us the continued loyalty of our clients/vendors and colleagues
Where inappropriate service has been rendered, take immediate corrective action, and ensure communication with vendor, client and suppliers is clear, effective and timely
- Manage statements, billing, freight collections, uniform invoicing and other service delivery for Damco clients, ensuring that service meets KPI's
- Ensure proper CUS related risk management plans are in place and executed when circumstances dictates.
Process & Productivity
- Process
Build a process and productivity mind-set, drive process improvements through process review and optimization using six sigma/lean methodologies to achieve and leverage fixed cost unit cost reduction
Share branch's best process practices with other branches/clusters
Establish a branch mind-set to support and facilitate second-to-none data quality
- Productivity
Achieve best-in-class branch productivity by driving constant process optimization and alignment across products.
Ensure our cost-to-serve is well understood and managed to achieve best-in-class fixed unit costs; deliver targeted fixed unit cost reductions
- Automation
Make recommendation to the cluster team for branch level automation, where feasible and economical
Drive e-commerce adoption amongst clients and vendors within Branches focusing on automating interactions, where feasible and economical
- Manage counter operation, its inherent risks, processes and demonstrate clear user satisfaction
Finance
- Constantly optimise Branch profitability and deliver financial objectives incl. increased LSS sales and reduction of variable and fixed costs
- Monitor operating performance against targets; ensure full year estimates for the Branch are updated regularly, and developments of significance are reported
- Initiate remedial actions as necessary and timely to achieve relevant impact
- Support product management and Commercial Manager on Branch specific profitability issues
- Manage account receivables for the Branch and ensure adherence to corporate/global credit policies. Always strive to minimise credit days and outstanding.
- Establish relevant and sufficient procedures between the Finance and Execution organisations to enable effective cost and income control.
公司介绍
The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。
A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。
About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。
Read more
如欲了解更多资讯，敬请访问我们的网站
The A. P. Moller – Maersk Group： **************
Damco： *************
A.P. 穆勒 - 马士基集团：**************
丹马士： *************
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。
A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。
About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。
Read more
如欲了解更多资讯，敬请访问我们的网站
The A. P. Moller – Maersk Group： **************
Damco： *************
A.P. 穆勒 - 马士基集团：**************
丹马士： *************
联系方式
- 公司地址：地址：span天府大道天府软件园