Responsibilities:

• Provides technical support to internal customer workstations.
• Collaborating with relevant teams to perform various testing tasks.
• As a role of team leader in charge of site daily operation and team management.
• Responsible for the VIP support and event support.
• Responsible for the internal project management and report.
• As an escalation point to guide and perform problem management.
• Responsible for the operation data analysis, report and improvement solution.
• Performs evaluation, installation and integration of standard third-party packages and advancement of current systems.
• Resolves reported workstation problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
• Prioritizes and updates problem status information.
• Maintains the company IT assets on the asset management system
• Supports and troubleshoots problems for servers, network , client connectivity

Reporting Lines:

· Reports to: Greater China LTS Manager.

· Collaborates with:

• Fluent English, both writing and speaking
• University degree or equivalent experience in technical support environment
• At least 3 years experience with local office support operations, data communications, networking operations, VIP support and team management

· positive working attitude with an ability to multitask; pleasant personality and able to communicate well with users

• Microsoft operating systems and applications
• Local Network Administrator (Cisco products) (added advantage)
• Windows File Server

Optional (the following additional technical skills would be a key differentiating factor):

· Software coding or command line scripting for automation

• Project management experience and team management experience
• Experience in ITIL practices

Soft Skills

· Well developed interpersonal, communication skills

· Having service mind and client service attitude

· Proficient problem solving and analytical skills

· Aptitude to multitask workloads