客服专员
基伊埃(上海)牧业科技有限公司苏州分公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2014-05-29
- 工作地点:苏州-工业园区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术)
职位描述
College degree or above, major in International Trade, Logistics or related;
Minimum 3 years experience and above in planning/order handling/customer service position
Experienced analyzing planning/forecast information
Fluent in English (oral and writing), SAP skill preferred.
Good teamwork spirit and interpersonal skills
Strong problem solving ability
Able to communicate openly at all related level of the organization
Initiative and able to work independently under pressure.
1. Hygiene /Spare parts /Project orders handling :
1) Create/Maintain sales order related MM data entries
2) Sales order Data entry and Sales+ configuration management and upload
3) Sales order confirmation to customers (Hygiene orders) or sales (Spare parts/Project orders) after clarification with the planning department
4) Co-ordinate and put up alarm if any exceptional MRP running problem
5) Follow missing parts status and conduct measures to improve deliveries schedules
6) Arrange hard reservation if necessary
7) Create delivery note, co-ordinate for shipping arrangements and inform customers and the sales team
8) Inform finance to issue invoices with some value deviation highlighted and offset down payments
9) Post VAT invoices to customers if applicable
10) Contact customers to provide requested information and send required documents to the defined parties
11) Follow & co-ordinate for the payment problems from customer if any
12) Manage consignment inventory
13) Work out regular forecasts with the sales department and communicate the requirements to the planning team
2. Customer Complain handling.
1) Hear voices from customers and co-ordinate internally our improvement actions with other departments
2) Co-ordinate for the onsite missing/tracking issues etc.
公司介绍
总部设在德国波恩的德国韦斯伐里亚,作为机械挤奶的先驱,凭借高质量和创新能力,自1926年成功的开发出提桶式挤奶机以来,经历了82年的成功发展,始终是其所经营领域的领跑者。隶属于GEA牧场科技部的德国韦斯伐里亚目前在全球50多个国家拥有分支机构和代理商,客户遍布100多个国家,并有12个生产基地。
2011年,我们在苏州成立了基伊埃牧业科技生产基地,今天作为基伊埃牧场科技部的一员,我们不再仅仅是挤奶设备供应商,同时还提供包括原奶制冷、清洗产品、动物保健、粪污处理设备、牧场管理、牧场规划、设计、咨询等整合的牧场整体解决方案的提供商。我们将继续秉承“严谨诚信”的宗旨,更好地“服务中国”。
联系方式
- 公司地址:上班地址:北京/上海/天津