天津 [切换城市] 天津招聘天津客服及技术支持招聘天津客服专员/助理(非技术)招聘

客服专员

基伊埃(上海)牧业科技有限公司苏州分公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2014-05-29
  • 工作地点:苏州-工业园区
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

College degree or above, major in International Trade, Logistics or related;
Minimum 3 years experience and above in planning/order handling/customer service position
Experienced analyzing planning/forecast information
Fluent in English (oral and writing), SAP skill preferred.
Good teamwork spirit and interpersonal skills
Strong problem solving ability
Able to communicate openly at all related level of the organization
Initiative and able to work independently under pressure.


1. Hygiene /Spare parts /Project orders handling :
1) Create/Maintain sales order related MM data entries
2) Sales order Data entry and Sales+ configuration management and upload
3) Sales order confirmation to customers (Hygiene orders) or sales (Spare parts/Project orders) after clarification with the planning department
4) Co-ordinate and put up alarm if any exceptional MRP running problem
5) Follow missing parts status and conduct measures to improve deliveries schedules
6) Arrange hard reservation if necessary
7) Create delivery note, co-ordinate for shipping arrangements and inform customers and the sales team
8) Inform finance to issue invoices with some value deviation highlighted and offset down payments
9) Post VAT invoices to customers if applicable
10) Contact customers to provide requested information and send required documents to the defined parties
11) Follow & co-ordinate for the payment problems from customer if any
12) Manage consignment inventory
13) Work out regular forecasts with the sales department and communicate the requirements to the planning team
2. Customer Complain handling.
1) Hear voices from customers and co-ordinate internally our improvement actions with other departments
2) Co-ordinate for the onsite missing/tracking issues etc.

公司介绍

GEA集团是跨国机械制造集团, 是德国法兰克福股市指标股之一 (G1A, WKN 660200),近几年的年销售额均超过50亿欧元,正式员工超过2.1万人,在其90%经营领域是市场和技术的领导者。主营能源、牧场科技和工程技术领域,旗下拥有众多世界知名的事业部和企业:基伊埃热能技术事业部(巴蒂尼奥热能交换)、基伊埃牧场科技部(德国韦斯伐里亚)、基伊埃排放控制部、基伊埃空气处理部、基伊埃工程技术部、基伊埃制药系统部、基伊埃加工设备部、制冷事业部(格拉索冷冻系统)、基伊埃机械分离机部(韦斯伐里亚分离机)等。截至2008年GEA集团在华的独资企业已达15家,并在上海、苏州、天津、廊坊、芜湖、常熟、太原等地建有7个加工基地。

总部设在德国波恩的德国韦斯伐里亚,作为机械挤奶的先驱,凭借高质量和创新能力,自1926年成功的开发出提桶式挤奶机以来,经历了82年的成功发展,始终是其所经营领域的领跑者。隶属于GEA牧场科技部的德国韦斯伐里亚目前在全球50多个国家拥有分支机构和代理商,客户遍布100多个国家,并有12个生产基地。

2011年,我们在苏州成立了基伊埃牧业科技生产基地,今天作为基伊埃牧场科技部的一员,我们不再仅仅是挤奶设备供应商,同时还提供包括原奶制冷、清洗产品、动物保健、粪污处理设备、牧场管理、牧场规划、设计、咨询等整合的牧场整体解决方案的提供商。我们将继续秉承“严谨诚信”的宗旨,更好地“服务中国”。

联系方式

  • 公司地址:上班地址:北京/上海/天津