客服Customer Service
硕达(上海)国际货运有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2016-09-16
- 工作地点:武汉
- 招聘人数:1
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:面议
- 职位类别:货运代理 物流专员/助理
职位描述
Main Goals
- Proactive involvement with the key account enhance the communication with them in order to meet their requirement.
- Make the quotation for clients.
Main responsibilities
- Regular update quotation, KPI, service reports and other requested filing.
- Trouble shooting when there is service deviation.
- Regular service review and SOP to cater customer needs in term of operational flow.
- Tracing daily shipping flow to coordinate with oversea, operation and clients for better communication and service.
- Buying and selling management and proper data management in the system.
- Coordinate with network to have close follow-up on the customer feedback and solution.
- Build customer loyalty in assigned.
Requirement
- Bachelor Degree or above.
- Minimum 3 years of CS experience in logistics or trading company.
- Good English.
- Possess good communication skills and influence skill
公司介绍
联系方式
- Email:miko.zhou@bollore.com
- 公司地址:远洋广场1号天津远洋大厦3802室
- 电话:13611969951