天津招聘

Responsibility：
Managing a team of 40-50 agents ( with the help of 2-3 Team Leaders)
? Effectively managing daily productivity starting from reporting to work on time, break adherence/aux management in order to be available to work with customers
? Ensuring that team provides resolution to customer’s query (Technical/Non-Technical/Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call.
? Meet revenue generation & other service delivery goals and provide the best possible experience to our subscribers, ensuring that the daily/weekly/monthly sales targets are met
? Demonstrating intermediate diagnostic and relationship-development skills in addition to helping agents in convincing and making sales in all situations necessary on the call.
? Ensuring that the team maintains the discipline of taking customer details and documenting/tracking every interaction in the Documentation portal for details to be available immediately for the tech teams and also for future references.
? Reporting new process issues that impact customers to the management
? Remaining up to speed on new technologies, new issues and new product offering.

Requirement：
JLPT (Japanese Language Proficiency Test) Level 1
? 8-10 years of working in a BPO / Call Center environment involving usage of Japanese Language
? At least 4 years in a supervisory role
? Fluency in English will be an added advantage
? Under Graduates or Graduates, both are acceptable
? Candidate needs to be flexible to work in shifts
Good communication Skills.
? Ability to be assertive and persuasive without being aggressive.
? Leads by example
? Ability to motivate and get the best out of people
? Self-reliant and reliable.
? Unwavering commitment to customer service
? Demonstrating "grace under pressure"

瑞思咨询成立于2006年，是国内较早经人力资源与社会保障部正式批准设立的一家专业从事人才咨询、招聘、派遣、培训、测评、劳务派遣、人力资源服务流程外包、灵活用工等业务的专业机构，自成立始即坚持较业内公司更严格的内部用人标准，拥有一批高素质、专业化的高端人才招聘顾问团队。员工团队中，23%具有博士、硕士以上学位，91%具有本科以上学历。公司既有一批平均从业经验超13年的猎头专家团队，也有一批在主要行业领域8-10年从业经验的资深猎头精英团队，更有众多从业3-5年的优秀猎头顾问。

瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。