天津招聘

OTC lead;

Duties and Responsibilities:

?Responsibility for activities assigned by the Collections Supervisor

? Process A/R billings, adjustments, and write offs

? Understand and perform Accounts Receivable supervisory role if and when needed

? Provides required business unit reporting and other required information, when needed

? Track and reconcile daily/monthly AR balance

? Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

? Investigating into situations where invoices and customer information requirements may contradict.

? Provide customers with information as requested

? Generate repayments for erroneous customer payments or overpayments

? Provide regular status report to the client of all issues received, pending, and resolved issues.

? Successfully handles most non-routine issues, escalates to management on a timely manner, issues that cannot be resolved.

? Requires minimal supervision to manage daily activities and is able to meet published deadlines for activities.

? Ensures all work is performed in accordance with targets.

? Accurate, efficient and organized within daily responsibilities.

? Adaptable to learn new processes, concepts, and skills.

? Demonstrates the ability to work as part of a team.

? Escalates production issues to his/her team lead as appropriate.

Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.

PTP lead;

DUTIES & RESPONSIBILITIES:

Production Supervision and Support

· Coordinates individual and team work assignments

· Monitors work load balancing

· Supports high quality work through a positive environment

· Monitors team members performance with the focus on improvement

Service Level Agreements and Performance Metrics

· Ensures individual and team service levels are met or exceeded

· Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements

· Front line contact for questions or issues surrounding service levels

Quality

· Participates in providing feedback to the Quality team for improvement suggestions

· Works with auditing resources on individual and team error trends

· Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends

Performance Management

· Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

· Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

other requirements:

• Written and spoken ability to communicate in English for BPO interaction (not contact center), Korean is a plus
• Management experience required
• Previous accounting experience/studies in particular AP or AR.
• Must be able to impose herself/himself in front of the team through exceptional knowledge of the business and coaching skills
• Must be a good team player and be able to communicate easily with Accenture, Client and third parties staff at all levels
• Responsibility and accuracy in the completion of received tasks
• Ability to solve urgent matters and work under pressure
• Ability to impose a proactive spirit in the team
• Flexibility, especially in the period of month/quarter/year-end closing
• Experience with accounting systems

埃森哲中国信息技术交付中心介绍：
埃森哲是全球领先的管理咨询、信息技术及外包服务机构。凭借在各个行业领域积累的丰富经验、广泛能力以及对全球最成功企业的深入研究，埃森哲与客户携手合作，帮助其成为卓越绩效的企业和政府。作为《财富》全球500强企业之一，埃森哲全球员工逾259,000名，为遍布120多个国家的客户提供服务。截至2012年8月31日结束的财政年度，公司净收入达279亿美元。
埃森哲在大中华地区开展业务逾20年，目前拥有一支逾8,400人的员工队伍，分布在北京、上海、大连、成都、广州、香港和台北。作为绩效提升专家，埃森哲始终专注于本土市场的实践与成功，致力实现超凡的客户价值与成果。埃森哲帮助客户确定战略、优化流程、集成系统、引进创新、提高整体竞争优势，从而成就卓越绩效。
详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn。
中国信息技术交付中心（CDC）是埃森哲全球交付网络中举足轻重的战略节点，它与埃森哲全球逾50个交付机构的约75000名资深专业人士一起构成了埃森哲横跨北美，南美及欧洲等地的全球交付中心网络。该中心始建于2002年，目前为30多家客户服务。它为中国、日本、韩国、美国、德国及全球范围内的客户提供多语言软件构建、开发和维护服务，已通过软件能力成熟度模型集成（CMMI）5级评估，以及人力资源能力成熟度模型（PCMM）5级评估
该交付中心已通过软件能力成熟度模型集成（CMMI）5级评估、以及人力资源能力成熟度模型（PCMM）5级评估，并获得ISO27001 和SSAE16/ISAE3402（SAS70）认证。我们在一些领先商业技术方面拥有丰富的经验，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe 等，为通讯、媒体与高技术、金融、医疗卫生和公共服务、制造、化工、能源等多行业领域的客户，提供高质量的软件技术外包服务。

埃森哲信息技术（大连）有限公司
业务共享中心 （ABS）
电子邮箱： apsscdl@accenture.com