天津招聘

Objectives of Role

• Lead and mentor the team which team size is over 50 FTEs.
• Control the team cost via productivity improvement.
• Monitor the team performance status, resolve critical issues raised by the client.
• Set-up team working objectives and ensure to achieve the targets.
• Work out the team training plan, focus on team member's career developments.
• Process change management, escalate issues where desk procedures are unclear in a timely manner
• Client relationship management.
• Recommend process or documentation improvements.
• Provide timely status and feedback to the management team.

Main Accountabilities

Operation Management Responsibilities

• Provide appropriate management reports/scorecards that articulate financial results
• Develop and improve standardized operational processes including process controls
• Drive and implement continuous improvement and optimization programs for operational processes
• Drive the Gen 4/5 agenda within team.
• Identify and work with leadership to identify opportunities to expand the capability scope in order to drive increased value.
• Ensure that business operations and related work teams have clear strategies and approaches in place that link to the overall program.
• Keep all SLAs met the target.
• Maintain a strong understanding and knowledge of legal points and policy issues, which mitigate legal risk for Accenture.

Commercial & Financial Responsibilities

• Provide management team about the project information, reports, supplier quality reviews and analytics.
• Establish cost savings methodologies and track savings as directed – at achieved negotiation point and projected actual banked savings. Monitor as directed performance measurement for each assigned supply relationship area including service level agreements and non-performance penalties.
• Improve team’s productivity with OE methodologies, ensure the cost control well.

People Management Responsibilities

• Build up the capability in the team for the current and future requirements
• Allocate the work to the team based on the capability and the capacity.
• Mentoring and career development planning of the team members.

Risk and Issue Management

• Manage Business Operations related risks and mitigation
• Address concerns escalated by the management team
• Resolve issues escalated by the management team and escalate unresolved issues
• Contain and resolve issues within the program that do not require sponsor attention

Provide Leadership and Direction

• Manage resources dedicated to Internal Accenture Business Operations environment
• Help identify leadership roles and ensure succession plans are in place for each key role
• Ensure appropriate communications plans are in place at the program level

Special Initiatives/Other

• May participate in/lead special projects as needed
• May support organization transformation and communication efforts as needed

Client Customer Responsibilities

To provide high quality customer service to employees and vendors in response to email, telephone or fax enquiries

Core Competencies

Aptitudes (functional skills)

• Lead the Procurement Operation team
• Excellent team leader & communicator
• Able to interface with clients and provide feedback on a regular basis
• Strong voice and customer care skills.
• Helpful and proactive manner, with a service orientation
• Drives issues to resolution and good problem-solving skills
• Good interpersonal skills
• Comfortable with responding to requests from all levels of the organization
• Ability to work effectively in a team environment
• Strong process change management experience

Other Expectations

• Ideally a graduate with Basic Business background
• Must be comfortable working with computers and quick at learning new software tools.
• Must have strong reasoning skills to be able to make subjective decisions.
• Excellent spoken and written English language skills

Experience

• General Business experience as a minimum, with 5-6 years experiences ideally working in a supplier facing role.
• Experience in a bigger size team management – about 50 FTEs.
• Country-specific market knowledge
• Experience working with multiple stakeholders at various levels
• Procurement Operations experience (Purchasing, PO Mgmt, Invoicing, Finance basics)
• Experience working with virtual teams

埃森哲中国信息技术交付中心介绍：
埃森哲是全球领先的管理咨询、信息技术及外包服务机构。凭借在各个行业领域积累的丰富经验、广泛能力以及对全球最成功企业的深入研究，埃森哲与客户携手合作，帮助其成为卓越绩效的企业和政府。作为《财富》全球500强企业之一，埃森哲全球员工逾259,000名，为遍布120多个国家的客户提供服务。截至2012年8月31日结束的财政年度，公司净收入达279亿美元。
埃森哲在大中华地区开展业务逾20年，目前拥有一支逾8,400人的员工队伍，分布在北京、上海、大连、成都、广州、香港和台北。作为绩效提升专家，埃森哲始终专注于本土市场的实践与成功，致力实现超凡的客户价值与成果。埃森哲帮助客户确定战略、优化流程、集成系统、引进创新、提高整体竞争优势，从而成就卓越绩效。
详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn。
中国信息技术交付中心（CDC）是埃森哲全球交付网络中举足轻重的战略节点，它与埃森哲全球逾50个交付机构的约75000名资深专业人士一起构成了埃森哲横跨北美，南美及欧洲等地的全球交付中心网络。该中心始建于2002年，目前为30多家客户服务。它为中国、日本、韩国、美国、德国及全球范围内的客户提供多语言软件构建、开发和维护服务，已通过软件能力成熟度模型集成（CMMI）5级评估，以及人力资源能力成熟度模型（PCMM）5级评估
该交付中心已通过软件能力成熟度模型集成（CMMI）5级评估、以及人力资源能力成熟度模型（PCMM）5级评估，并获得ISO27001 和SSAE16/ISAE3402（SAS70）认证。我们在一些领先商业技术方面拥有丰富的经验，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe 等，为通讯、媒体与高技术、金融、医疗卫生和公共服务、制造、化工、能源等多行业领域的客户，提供高质量的软件技术外包服务。

埃森哲信息技术（大连）有限公司
业务共享中心 （ABS）
电子邮箱： apsscdl@accenture.com