大连招聘OTC Collection(职位编号：200241039)

OTC Collection(职位编号：200241039)

埃森哲（中国）有限公司

公司性质：外资(欧美)
公司行业：计算机服务(系统、数据服务、维修)

职位信息

发布日期：2014-05-12
工作地点：大连
招聘人数：若干
职位月薪：面议
职位类别：咨询/顾问

职位描述

OVERALL PURPOSE OF JOB

This position performs the data integration of key performance metrics (including financial, satisfaction, and operational) and manages data integrity. This data is used in the determination of such performance relative to contractual expectations and general performance standards as set forth by the company and client. In addition to determining data integration requirements, this position will also recommend integration policies and procedures; make data loading and storage more efficient and improve and/or create automation as needed.

Value Creator: Support development of automated processes to enable efficient operations, by providing timely feedback to stakeholders with documented issues/concerns, assisting with any needed development to ensure deadlines are met.

Business Operator: Deploy, document and maintain data integrity through utilization of Accenture’s Operational Excellence and Information Security Management to develop optimized, high-performance code within the budgetary and/or time constraints provided.

People Developer: Support integration and training of other team members by sharing knowledge where appropriate, regarding documentation, processes, applications, reports, and tools.

Responsibilities/Authorities

· Account management for complex, existing and rapidly growing customer accounts.

· Contact internal and external customer and provide customer service

· Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

· Drive follow-up and resolution within MS, customers, peers and Managers.

· Actively manage performance metrics for account portfolio.

· Provide monthly metric reports accompanied by proactive analysis

· Escalate issues in accordance with escalation policy

· Preparation and initial review of management reports in line with Clients and Accenture’s requirements

· Attend client meeting to discuss account performance and address issues as required

· Preparation and consolidation of reports

· Does the weekly account analysis and prepare a report to be submitted to the Service Manager

· Handle account reviews

· Assist in the preparation of management reports in line with Clients and Accenture’s requirements

1. Bachelor degree. Finance related major is preffered.

2. Fluent English or Korean, but English is a must.

3. Better have collection experience.

4. Ability to handle multi task.

公司介绍

埃森哲（中国）有限公司诚聘

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