天津招聘

Job Description


The successful candidate would be expected to assist in production support & maintenance of Investment Management applications with a focus on specific business needs and service oriented approach. The role requires the candidate to be able to do following prime functions:

Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution OR escalate the incident to appropriate support team within defined service level agreement (SLA). If escalated then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business.

Support & Operations: Perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc.

Communication and Reporting: Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to other location’s support team.

Problem management & Change management: Identify and drive the production changes required to bring stability to production environments; Participate in Application releases, Infrastructure changes, Preventive maintenance activities like DR role swaps

Continual Improvements: Identify, suggest and implement continual improvements through automations or process changes.


Key Responsibilities

Provide application support and service like incident / problem and change management to wide range of IM business applications
Provide the production support and services during the Asia bsiness hours for investiment profession based in the Asia investment office likes Hong Kong and Tokyo
Performing the start of the day healthchecks of IM application before start of Asia business hours
Ability to pick support for new applications getting transitioned from development to support
Work closely with the Project Lead and Project Manager to understand & report back regular status of assigned tasks
Strict compliance to support processes, Adherence to FIL company level policies
Perform regular knowledge sharing through documentation and training sessions to other members
Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends).
Experience in working for validating and performing DR role swap and transitions


Experience and Qualifications

Bachelor of Engineering or Technology from a reputed University preferably with Majors in compter science
4 to 6 years of relevant industry experience in developing and supporting IT applications.
Work experience in supporting data platforms or data warehourse and/ or Dot Net / Java based application.
At least 2 year of relevant experience in production support (applications support) in L2 or L3 model.
Experience of complete project lifecycle execution from Requirements Analysis to Production Support
Experience of working with multi-cultural and geographically disparate teams
Strong experience of in developing and maintaining solutions
Flexible and approachable team-worker


Mandatory Technical Skills

Well versed with database SQL queries
Familiarity with Oracle database and Unix platform
Experience in handling ITIL processes such as Incident, Problem and Change Management
Good understanding of release and deployment management process
Must have Financial Domain (Investment Banking / Wealth Management) working experience

Desirable Technical Skills / Experience (Nice to have)

Finance industry knowledge with Equity and Fixed Income asset class will be a plus
Experience in the production failover and disaster recovery (DR)
Experience in automating real time application monitoring
Experience and well versed with Scheduling tools – Control-M knowledge will be preferred
Versed de-bugging WMQ-WMB Flows
Experience or familiarity with other databases such as Sybase, SQL Server
Experience in stored procedures and database development in Oracle 10g or above using PL/SQL
Experience or working knowledge of Informatica or any other ETL tool


Personal Characteristics

Excellent written and oral communications skills, including interaction with business staff at all levels.
Customer focused – strong service ethic.
Good analytical, problem-solving and documentation skills.
Able to prioritize work. Good at time management skills;
Quick responsive behaviour
Able to work on own initiative with minimal direction.
Conscientious, with good attention to detail.
Ability to adapt to changing business needs.
Calm approach when under pressure

此岗位技术组长要求工作经验5年以上，英语熟练沟通。
熟悉OBIEE，unix，datebase。

同时招聘工作经验在两年以上的工程师
要求熟悉Unix，维护脚本运行，并且在日志中查看错误辅助排错的能力
熟悉Oracle数据库，能够熟练应用
了解Qlikview报表



有意者请投简历至hr@otconsultancy.com

Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.