天津招聘

SCOPE / DIMENSIONS OF ROLE

? Position is focused on local project delivery and ensuring service levels in country.
? Ensuring relevant Market Support activities are completed to agreed levels as directed by the Senior UTS Analyst, North Asia.
? Assigned Market Project activities are completed as defined and agreed within cost.
? Provide input and expertise in defining the UTS strategy and service improvement plans.
? Work to agreed budgets, time-scales and quality
? Ensure that the relevant Area project activities are completed as per the agreed project plans and scope.
? Ensure OLA’s, SLA’s and KPI’s are set for your region and met.


RESPONSIBILITIES / ACCOUNTABILITIES

? Responsible for ensuring a quality driven service for the End User support services within the Region.
? Deliver consistent support solutions through exemplary service with integrity and accuracy at its core.
? Advocate use of and drive understanding of RB Strategy in delivering service.
? Liaise closely with the market Business Analysts.
? Promote good security practice to own team and end-user communities; responsible for translations to local languages, point of contact for security related initiatives.
? Ensure security vulnerabilities are managed for UTS systems in region.
? Ensure appropriate user access management (non-application request) is in place; perform access reviews / periodic checks, appropriate local alignment of Joiners/Leavers/Transfers process.
? Ensure UTS compliance to incident management process, security section 8.1.1.1
? Information Security Incident Management – ensure incidents are reported to GISO, manage Security Incidents for the Region.
? Ensuring delivery of Global Strategy whilst sustaining business demand to the Regional Team
? Highlighting disparate solutions back to the Regional Team and UTS management.
? Own and contribute towards deployment and implementations of future state initiatives in the markets
? Maintain a strategic focus ensuring service offering is appropriately aligned with the overarching IT and Business Strategies.
? Point of contact for in market security management and issues.
? Promotion of a service and customer focused attitude amongst all IT Competency Centres
? Participation in the management of High Severity Incidents through to Service Restoration, assisting with communications to the Business in line with agreed procedures.


KEY INTERFACES

? Customers, including IMEX Staff (RISD, ISM, SBA, BA)
? UTS SSA
? PD UTS Service Managers
? PD Core Competency Team Leads
? Service Desk Vendor
? All functional groups within IS

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE

The required functional skills are defined and should be used for the evaluation of candidates for this role:
? In-depth knowledge of office integration and network integration of infrastructure is a must
? Vendor Management experience
? Service Management experience
? Creative and Innovative
? Interpersonal and communications skills, both written & verbal
? Ability to communicate ideas in both technical and user-friendly/business language.
? Highly self-motivated and directed.
? Keen attention to detail.
? Proven analytical and creative problem-solving abilities.
? Strong customer service orientation.
? Ability to multitask and prioritize incidents
? Ability to effectively collaborate with local and global peers
? Presentation and influencing
? Previous experience in a multi country IS Support model
? Proven stakeholder management at all levels
? Ability to quickly understand business needs and define a repeatable process to meet them
? Proven experience in delivering to aggressive timelines within costs
? Knowledge of technology standards, solutions modelling and services design.
? Understanding of hardware systems as well as app development methodologies.
? Understanding of infrastructure and SLA’s
? Knowledge of security, database principles and operating systems.
? Demonstrated ability to apply technology solutions to business problems.
? In-depth knowledge of specific areas of business
? Application knowledge of global systems
? Ability to travel.

利洁时是一家使命担当和奋斗目标驱动的企业，我们的使命是“通过卫生防护，健康疗护，营养守护，竭力创造更洁净、更健康的世界”；在这一使命指引下，我们的奋斗目标是“让人们平等地享有高品质的卫生、健康和营养”。

利洁时旗下拥有众多深受消费者信赖的知名品牌，涵盖卫生、健康和营养三大品类，其中包括美赞臣旗下各品牌（蓝臻/Enfinitas、铂睿/Enfamil、安儿宝Enfagrow、亲舒/Gentlease、安敏健/Nutramigen、学优力/NutriPower、致沛）、诺洛芬/Nurofen、使立消/Strepsils、嘉胃斯康/Gaviscon、美清痰/Mucinex、杜蕾斯/Durex、Clearasil、乐守/Lysol、滴露/Dettol、薇婷/Veet、亮湃/Harpic、Cillit Bang、Mortein、亮碟/Finish、渍无踪/Vanish、Calgon、护丽/Woolite、Air Wick等。
 
全球消费者平均每天购买2,000万件利洁时产品。利洁时始终满怀热诚地持守以下准则：消费者优先、以人为本；坚持探索新机、寻求发展；坚持打造成功、共享共赢；坚持精益求精、追求卓越。我们终坚持做正确的事。
 
利洁时在世界各地有43,000多位来自不同文化、才华横溢的员工。我们正在共同努力，为实现公司使命、创造更洁净的世界、成就更平等的社会不断奋进前行。

关于利洁时（家化）
开发极具潜力的市场，始终是利洁时公司投资的核心战略之一。1995年利洁时来到中国，在广州成立了***家合资企业-利高曼（广州）有限公司，1996年与湖北活力28集团合资组建了湖北活力美洁时洗涤用品有限公司，从此扎根荆州，开始了利洁时投资中国市场的历程。随着中国国际地位的提升，在加大投资及完成中国区域资源整合的同时，利洁时更坚定了在中国投资的信心。2006年，在中国成立了利洁时家化（中国）有限公司（利洁时全球全资子公司）。为了使中国区的工厂真正成为国际生产基地，几年来利洁时在中国的投资势头不减，在组织结构调整和人员配备方面更是格外重视。2010年随着利洁时全球收购了SSL集团，利洁时在中国增加了新的产品品牌，工厂以及团队。