天津招聘

Description
The Customer Service Executive provides 1st level Technical, Functionality or Content support with regards to Thomson Reuters line of software and services. Handles customer inquires promptly, professionally and knowledgeably via phone, email or chat. This includes keeping a clear and active focus on the end to end resolution process and ensuring that all the necessary action is undertaken to resolve customer inquires in a timely and satisfactory manner.

Experience/ Competencies
Professional experience in either the Financial Markets or in a Customer Service role
Financial Markets knowledge or aptitude for quick learning
Logical approach to problem solving and analytical thinking
Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
Ability to work under pressure
Proven team player, excellent communication and interpersonal skills
Self motivated, proactive and driven
Good time management and organizational skills in order to prioritize workload and demands
Demonstrates urgency, energy and enthusiasm
Adapts quickly to a changing environment
Language skills; fluent English and minimum another local language
Excellent IT skills and good knowledge of Windows applications, including Excel and Word
Technical Support Executive
Strong knowledge in Network Technology
Knowledge TCP/IP Protocols
Windows Operating Systems
LAN WAN Technology
岗位要求：
学历要求：本科或以上性别要求：不限语言要求：英语 + 普通话 + 粤语专业要求：不限年龄要求：25-35工作年限：3年以上
任职资格的具体描述：
Responsibilities
Offers expert advice and help to clients over various channels, relating to the use of their Thomson Reuters applications
Manages resolution processes and assumes ownership of functionality, data content or technical queries
Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow-up
Continuously enhances personal and business competencies, such as product and market knowledge
Builds an extensive network throughout the company to facilitate quick and efficient resolution
Manages the customer relationship through the use of Siebel CRM

Qualifications
Data & Applications: Support Executive
Graduate level education or equivalent, preferably in Economics, Business or Finance
Technical Support Executive
Degree in Systems Engineering

Tangspac 是一家致力于IT 软件开发的新加坡公司。