天津招聘

Responsibility：
1. Fulfilment/Delivery of SLA
2. SLA reporting
3. Invoicing
4. Customer Complaints handling
5. Definition and implementation of new Services/extensions to existing SLA
6.Handle boundary issues related to existing SLA
7.Arrange/Participate/Manage Customer Meetings
8.Advise/recommend new technologies/services/methods which can improve the (IT) operation of the customer or reduce cost of IT operation.
9.Together with customer define IT initiatives related to IT operations that can significantly improve business performance through IT.
10.Participate in the discussion of the development of current business operation
11.Act as Major incident manager in relation to specific customer major incidents
Service Delivery Team activities
1.Arrange and execute meetings with Service Delivery Team
2.Participate in meetings with Account Managers
3.Arrange and execute meetings with Service Teams.
4.Manage SLA reporting internally.
5.Define and Implement new services
6.Provide customer feed back to the Service Delivery Team
7.Advise on boundary issue related to existing SLAs
8.Ensure that relevant SLAs are renewed
9.Participate in major service management improvement initiatives
10.Define and execute smaller parts or small major service management initiative


Requirement：
Bachelor degree in computer science or business administration or relevant field. At least 5 years working experience in IT service delivery management or IT management position.
Must be able to:
1. communicate fluently in English, orally as well as written;
2. interact with customer;
3. understand the importance of delivery according to promises given;
4. deal with situations of pressure, and show flexibility towards peak workloads or urgent assignment.
5. be good at analytic skills
6. show initiative, proactive, responsible and self-managed in relation to tasks
7. know well of ITIL processes
8. know well of IT Operations

瑞思咨询成立于2006年，是国内较早经人力资源与社会保障部正式批准设立的一家专业从事人才咨询、招聘、派遣、培训、测评、劳务派遣、人力资源服务流程外包、灵活用工等业务的专业机构，自成立始即坚持较业内公司更严格的内部用人标准，拥有一批高素质、专业化的高端人才招聘顾问团队。员工团队中，23%具有博士、硕士以上学位，91%具有本科以上学历。公司既有一批平均从业经验超13年的猎头专家团队，也有一批在主要行业领域8-10年从业经验的资深猎头精英团队，更有众多从业3-5年的优秀猎头顾问。

瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。