天津 [切换城市] 天津招聘天津客服及技术支持招聘天津客服专员/助理(非技术)招聘

(CPS-TJ)客服专员或助理-天津

Bureau Veritas 上海申美商品检测有限公司(实验室)

  • 公司规模:500-1000人
  • 公司性质:合资(欧美)
  • 公司行业:检测,认证

职位信息

  • 发布日期:2014-05-05
  • 工作地点:天津
  • 招聘人数:若干
  • 工作经验:二年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

Duties & Responsibilities

1. Query answer to clients, Including retailers, vendors and factories. Both for non-technical and basic technical questions.

2.Instruct client how to apply for testing, fill in the form, prepare the related document and sufficient sample, make special note etc.

3. Sample in problem follow up, cooperate with sample in team to identify sample per request form, if with problem, reach submitter to clarify.

4.Quotation follow up, understand the need of client, and ensure quotation be sent out in time and follow up query answer.

5. Testing follow up, work with operation team to confirm basic sample information/document or additional sample sending with submitters. If PAID clarification is concerned, should check with global Program Manager.

6. Good use BVLAB to run summary for self-check and job status control.

7. Testing request form check, to make sure follow PAID or general requirement. If not follow up with submitter to update.

8. Pending items push, daily check for all pending items and make sure push answer/update within required time.

9. Cooperate with operation team to give exact due date of testing to clients, to ensure catch up client’s schedule.

10. Cooperate with operation team to give client professional advice on testing explanation or improvement

11. Cooperate with Invoice team to make sure exact invoice sending/delivery or posting to website.

12. Quite Familiar with PAID of each program and take charge of distributing the update of program to related operation team if any.

13. Summary prepare per client requirement.

14. Cooperate with operation team to arrange sample return per request or PAID.

15. Support BD team on discount discussing or payment push.

16. Be sensitive to potential risk, point it out before occur.

17. Other job assigned by N+1.

Skills & Requirements

* Good Communication skill, negotiation skill appreciated.
* High Responsibility taken.

* Must have positive thinking and action.

* Good Team player.

* Fluent English both oral and writing.

* Open mind, easy and initiative to learn.

* Good at word, excel and lotus Notes using.

* Good Communication skill, negotiation skill appreciated.

* High Responsibility taken.

Education & Experience

* Over 2 years working experience, or with similar testing or international trading background.With concept of testing area, know the supply chain.


Working location: Tianjin

Email:CPSHRQDMAIL@cn.bureauveritas.com

公司介绍

Bureau Veritas set up the office in Shanghai in 1993. Now it has around 55 offices in China supporting over 7000 clients, with more than 4500 employees working in Greater China region.
In China, Bureau Veritas business operations are under 4 business divisions: Marine, Industry & Facility, Consumer Products, and Government Service & International Trade.
Marine division provide expertise services in ship classification and related services such as certification, training and consultancy, the services cover the entire ship’s life cycle, from the design stage through to the surveys of vessels in operation and decommissioning. By partnering with our clients, we bring value to ship-owners, shipbuilders, shipyards, equipment manufacturers, insurers, brokers, brokers and Flag States.
Industry & Facilities division mainly offers the services of certification, inspection, consulting, process control, project management, etc. with big clients like CNOOC, SINOPEC as well as ALSTOM, SONY, CARREFOUR, LOREAL, etc.
Consumer Products Service division a leading quality assurance provider to the consumer product and retail markets. Being as a third party inspection body, we provide independent, impartial and professional service to our clients, our services are organized by product lines:
Testing and Inspection for Toys and Hardlines
Testing and Inspection for Textile
Certification, Testing and Inspection for Electrical and Electronic Products (LCIE)
Social Accountability Audit & Factory Assessment

Government Services & International Trade division specialized in trade facilitation, import valuation and inspection of goods to ensure our clients on the effectiveness of the control of the safety and quality, as well as trader regulation compliance

For more information, please visit: www.bureauveritas.cn
Bureau Veritas Consumer Products Services (Shanghai) – Lab
必维申美商品检测上海有限公司(实验室)

We’re a joint venture company with Shanghai Inspection Cooperation and specializes in consumer products testing and consultation services which cover wide range of products including textile & garments, hardgoods, electrical products, toys and chemical.

We have served the local manufacturers for more than 10 years for which most of the end buyers (wholesaler, retailer, famous brand or department stores) are located overseas. Our lab testing reports are well recognized as we have been granted the ISO 9001 accreditation certificate by BSI and ISO 17025 accreditation certificate by CNAS and UKAS.

There are over 1000 employees working in our JV lab located at No. 168 Guanghua Road, Zhuanqiao Town, Minhang, Shanghai, China, 201108

To cope with the fast expansion of our business, we are looking for good caliber talents who are self-motivated, willing to learn and grow with a multi national company, to make contribution to the success of our business together with the big family.


有意者请将中英文简历,学历证明,相关证书,身份证复印件及薪金要求寄往:
上海市闵行区颛桥镇光华路168号 人力资源部 邮编:201108
或传真至: 021-6442-6533

Pls do add Job Code in the subject of your application email. 请申请者务必
在邮件主题中表明所申请之职位代码。

联系方式

  • 公司网站:http://www.bureauveritas.com
  • 公司地址:上海市闵行区颛桥镇光华路168号
  • 邮政编码:201108
  • 传真:(8621)64426533