天津招聘

Job Description:
The key role is to take end to end ownership of the customer contract. CARS must ensure customer satisfaction while having a direct impact on maintaining order value for the account. In addition to all the tasks owned by a Front-Office CA/CSAS, they take ownership for the renewal of the contract, any expiring CarePacks & all other tasks which would otherwise be allocated to Sales. They work directly with the Customer to secure the renewal. They deliver industry-leading service levels while ensuring accurate, timely and compliant sales order and revenue for assigned SMB contracts. They do this by working directly with Customers to understand & deliver against their requests. They work independently on their assigned accounts with an agreed escalation path to Sales & pass on order growth opportunities identified. They proactively utilise a range of Tools to provide data & information to Customers with assistance from Sales as necessary. They ensure use of the correct process & procedure to ensure clear Segregation of Duty regarding order booking.
· Single point of Customer contact for all assigned contracts
· Proactive renewal planning, management & closure
· Ensure compliance in all their activities
· Meeting individual metrics related to the Contract Operations & Sales activities for assigned accounts
· Quota targets for assigned accounts including forecasting & funnel management activities
· Renew contracts for assigned accounts allowing Sales to focus on growth
· Drive up customer satisfaction through proactive client contact, accuracy & good turn around to ensure industry-leading service levels
· Support order growth by passing upsell & new business opportunities identified to Sales

Qualification Required:

· Customer facing skills & customer understanding

· Strong organisational & communication skills

· Team working with Sales

· Strong understanding of HP’s portfolio, contracts & revenue processes E2E & compliance

· Naturally proactive & demonstrates clear sense of ownership

· Advanced time management skills.

· Basic project management skills.

First level university degree. Typically 2-4 years of inside sales experience.

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。