上海招聘Quality & Process Manager 质量&流程经理

Quality & Process Manager 质量&流程经理 - 上海 SHA

上海得斯威国际货运有限公司

公司规模：1000-5000人
公司性质：外资(欧美)
公司行业：交通/运输/物流

职位信息

发布日期：2014-04-30
工作地点：上海-长宁区
招聘人数：1
工作经验：八年以上
学历要求：本科
语言要求：英语精通
职位月薪：面议
职位类别：质量管理/测试经理(QA/QC经理) 货运代理

职位描述

Reporting Line:

汇报关系

Report to: Deputy Managing Director

汇报对象：副总经理

Subordinate: 2

下属人员：2人

General Responsibilities:

职责概述

Effectively organize & coach quality team to fulfill daily control responsibilities according to management requirements including system maintenance, ISO system control, process control and internal audit control.

有效组织质量管理团队根据经理部门要求有效开展日常管理控制工作包括公司操作系统维护管理、质量体系管理、流程管理及内审制度等。

Detailed Responsibilities:

具体工作要求

Effectively organize & coach team members to fulfill their responsibilities and supervise the result.

有效组织和培训下属员工完成其本职工作并监督工作成果。

Maximize team resources and allocate job within department to staff reasonably.

充分利用团队资源，合理分配部门工作。

Verify subordinates working result to ensure task completed on time with high quality.

审核下属员工工作结果，确保按时保质保量完成工作。

Encourage subordinate to carry forward merit and skills identified and create intra-learning working atmosphere.

发现下属员工的优点，鼓励其充分发挥专长，并营造相互学习的工作氛围。

Identify shortcomings of the subordinates and arrange related training internal or external to ensure improvements step by step.

发现下属员工的不足，安排必要的内外部培训，逐步提高。

Strengthen collaboration and create backup system for internal job to ensure continuous daily work.

加强团队合作，建立互相支持的工作机制，确保有效的工作运转。

GEE System Maintain and Control

GEE 操作系统维护及管理

Act as system administrator to control the user license and security setup.

作为系统管理员用户管理用户帐户及权限设置。

Maintain system master file under group policy and guidance while considering local requirements.

在集团的政策及指导下维护系统主档文件，并充分考虑本地使用要求。

Act as system superuser to coordinate for user issues below local user and group IT and quality team.

作为系统超级用户，协调本地用户与集团IT及质量管理部门之间的对于用户提出的问题解决。

Arrange basic and advance training to local user.

对本地用户安排初级及高级的系统培训。

Lead the team for month-end closing on both operational data control and billing data control.

带领质量管理团队开展余额系统过账检查，包含业务数据及开票数据质量。

Investigate system new function and promote to related department to improve general efficiency.

调研系统新功能并推广至相关部门以不断提高整体工作效率。

Implement, Improve and maintain the Quality Management System in DSV China

执行，完善并维护得斯威中国的质量管理体系。

Responsible for ISO9001, ISO14001 and OHSAS18001annual statutory audit in headquarter and ISO certification application / registration in branches if needed in the future.

负责组织和协调每年总部的ISO年审，如有需要申请各个分公司ISO注册登记。

Develop internal QHSE plans, budgets, ensure implementation schedule etc.

制定公司内部QHSE计划，预算及监督执行。

Develop and deliver ISO training, provide solutions and advices on ISO management issues.

开发制定和完成ISO培训，就ISO管理问题提供解决方案和建议。

To communicate and connect with external related parties (Government administrations, business partners, customers and suppliers and etc.) for ISO affairs.

针对ISO相关事务沟通和联系外部有关各方（政府部门，合作伙伴，客户，供应商等）

Support external QHSE audit from customers and monitor the follow up actions.

支持来自客户的外部质量健康环境标准审计并监督后续跟进措施。

Establish quality archives filings including presentation, auditing statistics and reports etc.

建立质量档案管理包含演示文稿、审计数据及报告等。

Report the system performance to the management for quality improvement review.

向管理层汇报质量体系表现，以进行改进/评估。

Review working procedures and provide improvement proposals.

回顾公司内部工作流程并提出改善建议。

Frequent cross department communication to ensure knowledge update.

保持充分的跨部门沟通，确保不断更新业务信息。

Supervise each BU to Improve and refine various SOPs based on business situation and monitor implementation in relevant dept. / branches and ensure annual updates.

监督各部门、分公司不断优化流程，完善SOP/用户指南等，并且定期检查相关部门执行情况与年度更新。

Setup quality control KPI system and ensure timely auditing and solutions for improvements.

建立质量管理关键指体系，确保及时审计并提交改进方案。

Take charge of complaint (external & internal) and action taken; to advise improving scheme to enhance customer satisfaction.

负责内外部投诉受理并采取行动；根据客户意见，提出质量改善方案，提高客户满意度；

Follow up Project operation, conduct site audit and provide report.

跟进项目部门业务流程，执行现场审计并提供相关报告。

Facilitating and/or conducting accident/incident investigations and solutions. Supervise on follow up actions to prevent repeated case.

协助或指挥事故/重大事件的调查和解决和后续的预防监督工作，防止问题反复发生。

Improve service quality via internal QHSE/ Lean training and prevent from potential risk.

通过内部质量体系培训及精益管理培训，不断提高服务质量，做到预防风险。

Provide management suggestion for the Senior Management regularly.

定期向经理部门提供管理建议。

Setup internal audit procedure and organize implementation accordingly.

建立内部审计流程并组织实施。

Setup internal audit program and policies.

建立内部审计项目及政策。

Organize internal audit to Branches & business units including operation, commercial, supporting departments and branches at least once a year.

每年至少组织一次对分公司及各个部门的内部审计，包括业务部，销售部、后勤支持部门及分公司。

Follow up corrective action for the audit finding.

跟进审计调查结果中相关问题的改进措施。

Prepare internal audit report to the Senior Management.

向经理部门提交内部审计报告。

Other task assigned by the Superior.

其他上级布置的任务。

公司介绍

As a world-leading supplier of transport and logistics , DSV has offices in more than 90 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. By our professional and advantageous overall solutions, the approx. 75,000 DSV employees recorded worldwide annual revenue of 18 billion USD for 2020, ranking among the top 5 international freight forwarders.
作为全球首屈一指的全球运输和物流供应商, 得斯威在全世界有超过90个国家拥有自己的公司和办事机构，全球员工超过75,000人。通过我们与合作伙伴以及代理商合作为世界各国客户提供服务，巩固了得斯威作为国际性公司的地位。凭借其专业和全面的服务，2020年的年营业额达到180亿美元，位居世界货运行业前五名。

DSV China was established in May 2001Now we have over 3,000 dedicated team members across more than 20 cities in North/Central/South China
得斯威中国于2001年5月成立。目前中国已经有3,000多名优秀员工，分支机构分布在华北，华中和华南的20多个城市。

DSV China is providing our clients with a full scope of transport solutions, combining global capability with local expertise which positions DSV perfectly to be the chosen professional logistics partner for our customers, here in China, as well as in the rest of the World.
得斯威中国向我们的客户提供全方位的运输方案，并结合了全球以及当地的专业能力，使得斯威成为中国以及全球客户的专业物流合作伙伴。

If you want to know more information about DSV, welcome to visit our website.
To achieve our long development goals and meet our growing business requirements in China, DSV is looking for you to join our team. Competitive remuneration and professional career development path will be offered to the highly qualified candidates.
为了满足我们在中国的长期发展目标以及快速的业务需求，得斯威诚邀具备相关资质的人员加入到我们的团队中，同时，我们也将为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。

公司地址：上海市长宁区长宁路1193号来福士办公楼3座8、9、15、16楼

联系方式