天津招聘

Job Summary

• Reporting to Manager, Program & Strategy Mgmt., the incumbent will primarily be supporting major Global Accounts in AP and working with various parties / stakeholders involved to execute ongoing account support, customer service and process improvements across operations to maintain and grow the business.
• The incumbent will also support other tasks assigned by Manager, Program & Strategy Mgmt.
• The position will be based in incumbent home country.

Requirements

• More than 3 years of experience in supply chain or freight industry, with roles directly linked to sales support, customer service, sales or account management in the 3PL industry.
• Degree or Diploma in Business / Sales, Transportation, Logistics or Supply Chain Management.
• Hands-on knowledge in customer service, sales or account management for ocean & air products.
• Proactive and customer-oriented.
• Excellent interpersonal skills, strong communicator with ability to communicate at all level within and across the region.
• Good coordination and problem-solving skills with proven experience in project management.

· Proficient in Microsoft Office: Word, PowerPoint, Excel & Access.

• Able to work well under stress and strict timelines.

Primary Duties and Responsibilities

? Responsible for Customer Experience through the management of the various touch points in the supply chain

? Responsible for managing the strategy of improving the customer experience, and evaluating opportunities within the supply chain to improve service levels and reduce costs

? Responsible to coordinate and provide direction for customer service initiatives from all stations involved in account and working with operations and customer to deliver a consistent and high level of customer service.

? Reviewing and standardizing Global SOPs

? Identify CEVA’s operation improvement required areas via KPI and escalate to relevant CEVA sites to be addressed and closed accordingly.

? Supporting various customer projects internal/external implementation as a Work stream and Subject Matter Expert in terms of Process and Customer Requirements

? Act as the customer escalation point at regional level

? Provide reports as per required by the customer or internally.

? Responsible for supporting rate request process and customer tariff management.

? Proactively identify, track and resolve global level KPIs or global process/organizational issues.

– Manage list of issues

– Assign ownership, priority and due dates

– Hold people accountable through appropriate review mechanisms (conference calls, etc.)

? Participate in monthly global KPI meetings with internal stakeholders.

? Prepare performance analysis for the purpose of participation in regional QBRs or other customer meetings.

? Drive synergies in the way we perform the business (to increase our margins) and/or identify cost savings/value add ideas to pass on to the Century accounts.

? Schedule, develop agenda for, participate in and send out minutes of periodic CEVA global operations calls.

CEVA - Responsive Logistics for you

CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.

CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

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