天津招聘

岗位职责Responsibilities
1. Delivers and improves the operational part of global end-2-end ICT Infrastructure services and improves the service operation for the whole, global business of DSM, that fulfills or exceeds the business and corporate requirements and service levels;
2. Responsible for coordinating end-to-end process performance, monitoring, analyzing and reporting on the processes;
3. Responsible for continuous improvement of processes within GEMS but also between GEMS and the service providers;
4. Responsible for management of operational processes: incident, problem, change, release, service validation, configuration, knowledge management, continual service improvement; event, request and complaint management;
5. Responsible for capacity management of GEMS services;
6. Ensuring effective monitoring of GEMS service capacity;
7. Creating, updating and executing the capacity management plan;
8. Responsible for availability management of GEMS services;
9. Creating, updating and executing the availability management plan;
10. Responsible for business continuity management of GEMS services;
　
岗位要求Requirements
1. Pursuing a Bachelor or Master Degree. Computer Science, Software Engineering and Electrical Engineering are preferred.
2. A strong sense of teamwork.
3. Must have outstanding written and verbal communication skills and fluent English as working language.
4. 3+ years’ experience in an Integrated IT infrastructure environment.
5. ITIL certificated
6. MNC work experience in MNC or abroad experience is preferred.
7. Good sense of customer orientation.

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。