天津招聘

Operations Manager, Kindle Content

Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store platform and the Kindle's ubiquitous wireless connectivity. The Amazon Kindle team is seeking a Content Operations Manager for our Content Risk Management team in the Kindle Books Operation.

Responsibilities:
? Lead and supervise a team of content specialists.
? Drive new process creation and process improvements.
? Carry out supervisory responsibilities in accordance with the organization’s policies and procedures and serve as a role model to employees.
? Accountability for setting and meeting team operational goals.
? Assign and direct work, appraise performance, reward and discipline employees, resolve problems, and address staffing needs.
? Standard Operating Procedures (SOP) development and roll-out, especially related to new process creation.
? Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc).
? Keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.
? Work under the mentorship of the Content Risk Management team headquartered in Seattle.
Basic Qualifications:
? A passion for books and reading.
? Strong oral and written communication skills.
? Bachelor’s degree is required.
? 4-6 years management experience in publishing, customer service, user testing teams, or similar production environment with a demonstrated history of delivering innovative solutions to operational issues.
? Management of a minimum of 5 employees (including payroll, performance management and work-flow assignment).
? A proven ability to identify new areas of opportunity and invent processes to address those opportunities using expertise in disciplines such as business analysis and process engineering and scaling with software/automation.
? Ability to speak to performance metrics (how, when, who).
? Demonstrated ability to be successful in a highly fluid, fast-paced and ambiguous environment.
? Fluent in Chinese and English.
? Ability to travel to the US on occasion required.
? Willingness to create processes to manage some explicit and adult content (amongst other risk types).
Preferred Qualifications
The ideal candidate will have:
? Demonstrated history of developing employees to take on higher levels of responsibility.
? Understanding of Lean and Six Sigma.
? Experience automating a complex process.
? Experience managing in a tight Service Level environment.
? Understanding of copyrights and the publishing industry.
? Exceptional level of dedication, motivation, and intelligence.
? Strong technical and analytical aptitude, including knowledge of statistical tools and a history of working with engineers to deliver innovative solutions.
? Experience working in startup and internet technologies is preferred.
? Ability to work with technical and non-technical business owners to get things done, This can include:
? developing functional requirements to create new tools or refine existing ones, with a focus on transaction automation.
? constructing data-driven analyses of new problem spaces.
? developing business cases with policy and/or implementation recommendations to handle new risks, including scaling with software.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。