天津招聘

Key objectives

1. Involve in the implementation of Call-center system

2. Represent to be the first interface of Call-center system end users

3. Ensures a smooth and trouble free operation of the application

4. Ensures monitoring and supervision

5. Respects organization guidelines

6. Updates documentation that is part of Hardware/Software implementation

7. Monitors the network, application and system operation

8. Cooperates with all other departments

9. Contacts technical support of external suppliers

Duties and responsibilities

1. Be responsible for the operation and administration of the HC core application System (mainly Call Centre). This includes system implementation and configuration, server maintaining, user administration, the maintenance of referential data, configure the setup of system parameters. Design report, etc… across mainland china

2. Act as the contact interface to the HQ of call centre application System

3. Perform the technical and functional change and release management under the guidance from HQ

4. Manage application support team members. Assigned the tasks, monitoring the performance

5. Coordinate with PM and IT infrastructure team for the system initialization, deployment

6. Organize the training program for new staffs in the proper usage of the core applications system and related

Requirements

Education/Experience

1. University degree in Information Technology or comparable education

2. 2+ years hands on experience in multi-international enterprise application system deployment and maintain

Required skills

1. Rich experience and knowledge in Genesys Call center solution, including Genesys CTI, Genesys Voice portal(GVP), Call-flow designing in Enterprise Routing solution(ERS), Outbound contact solution(OCS), Recording Server and Genesys Reporting System as well

2. Experience not only in maintaining, but also in call-center solution and system building and implementation

3. Integrating Call center with PSTN and also implementing via VoIP, for remote agents.

4. Experience in integration with CRM system, to realize the interface of screen popping, easy information inputting and query for historic business records, etc.

5. Excellent Chinese and English oral and written communication skills. Experience working in Foreigner Company will be proffered.

6. Interpersonal (team oriented) communication and presentation skills.

7. Outstanding analytical skills

8. Ability to handle stress and to work under time pressure

9. Willingness to work with on-call duty