天津招聘

1. Purpose of the job:

Maintenance of Systems with minimal breakdown time.
Maintenance of tickets, call logging - Open and Closed.
Be responsible of ticket dispatching
Be responsible for the PC support & helpdesk team of China.

Has the knowledge of windows server administration to work in close cooperation with the corporate windows server administrators based in Belgium
Implement according to the corporate ICT procedures, standards & rules
Generates the needed documentation & reports
Collaborate with local partners in China (hardware & services)


2. Major accountabilities:

2.1. Incident

Trouble shooting of 1st line Hardware & Software issues
Support to end users in Hardware issues and client software packages
Hardware can be PC’s, peripherals, terminals, scanners, smart phones and alike, in order to day-work for all employee.



2.2. Change

Analysis of calls and reporting
Installation and Upgrading of Software related activities
Training for need help user in IT area, in order to satisfactory requirement for all employee.



2.3. Infrastructure

Local server administrator
Local PC support & helpdesk (including printers, terminals and multifunctional devices)
Local security administration
Local network administration (switches, routers, WLAN)
In order to day-work for all employee.



2.4. Teamwork and Assistance

Escalation procedures Corporate ICT Belgium
Liaison with Corporate ICT Belgium, when calls are not getting resolved, in order to make sure normal running of ICT business application system.





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3. Context

Reporting into: Corporate ICT Infrastructure manager for ICT matters and Report to the local Finance Manager for day-to-day business


Other jobs reporting into : See Organization Chart
Jobs reporting into the : See Organization Chart

Internal contacts: All employees

External contacts: Network suppliers/ Hardware suppliers


General context information: See Organization Chart


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4. Key Performance Indicators:

SLA-monthly, weekly incident solved in time.
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5. Behavioural Competencies & Skills:

？ Planning and organising
？ Communication ？ Problem solving ？ Implementation
？ Teamwork ？ Time management ？ Client Service orientation
？ ？ ？

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6. Technical Competencies & Skills:

？ English ？ CCNA ？ MCSE
？ ？ ？
？ ？ ？

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7. Expertise:

Ability to lead a team
Diploma in EEE / Graduate with Hardware and Networking experience of 3+ yrs
Knowledge of Hardware , Software, Networking , Administration of Desktop
Smart with good interpersonal skills
Strong skills in Desktop Management
Good Communication skills
at least 2 years similar experience in medium to larger companies, preferable with production facilities

采埃孚集团（ZF Group）

采埃孚是一家传动装置与底盘技术领域的全球性企业，在26个国家拥有122个生产基地。2013年，整个集团销售额近168亿欧元，员工总数约72,643人。采埃孚在全球最大的汽车零部件供应商的排名中已经跻身前10名。

公司成立于1915年，最初为飞艇和车辆开发和生产变速箱。今天，该集团的产品范围包括变速箱、转向系统、底盘零部件及完整的底盘系统和模块。

采埃孚集团每年对研究和开发的投入约占总收入的5％（2013年：9.54亿欧元）。为了进一步加强和扩大采埃孚的地位，集团在今后几年中还将投资超过10亿欧元。

采埃孚（天津）风电有限公司

采埃孚（天津）风电有限公司于2008年5月正式成立，注册资本为14,580万美元，一期总投资额9,900万美元。公司坐落于天津市北辰科技园区南区，占地面积25万平方米，一期已于2009年初建成并试产。

采埃孚（天津）风电有限公司致力于风力发电行业风力涡轮机（单位输出功率为1.5MW或以上）的变速箱、变速箱部件和零件的设计开发、组装、制造与销售，并提供售后、维修、咨询和其他配套及相关服务。产品主要供应风力涡轮机国际制造商和国内制造商。作为采埃孚集团风能事业部的第三家工厂，采埃孚（天津）风电有限公司将以先进的风电动力齿轮箱的设计及制造技术促进可再生能源在中国的开发利用，更好地为国内外客户服务。

更多信息：敬请访问www.zf.com