美资500强招客户服务协调员（12个月Temp，可转正）
上海任仕达人才服务有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-02-20
- 工作地点：上海-徐汇区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
Key Responsibilities
Functional
1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.
2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests.
3. Grow and nurture customer relationships on each and every interaction that result in measurable value.
4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.
5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
6. Serve as liaison with other areas of the it Automation's organization to provide a seamless service experience.
7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up.
8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs.
9. Proactive emphasis on completing end to end service experience.
职位要求：
语言能力：普通话 + 英语读写熟练
Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy.
Exceptional interpersonal and relationship building skills.
Effective and accurate decision-making skills.
Job Related Competencies
1. Professional/Technical Excellence
2. Use of Technology
3. Collaboration & Teamwork
4. Adaptability
5. Customer & Partner Focus
6. Process Improvement
7. Listening
8. Courage Amidst Change
9. Information Sharing
it Automation Competencies
1. Functional - Contributes Professional and Technical Expertise
2. Interpersonal - Collaborates and Teams Effectively
3. Business - Adds Value for Customers and Partners
4. Business - Attains Results
5. Business - Demonstrates Business and Financial Acumen
6. Business - Drives Growth
Functional
1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.
2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests.
3. Grow and nurture customer relationships on each and every interaction that result in measurable value.
4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.
5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
6. Serve as liaison with other areas of the it Automation's organization to provide a seamless service experience.
7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up.
8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs.
9. Proactive emphasis on completing end to end service experience.
职位要求：
语言能力：普通话 + 英语读写熟练
Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy.
Exceptional interpersonal and relationship building skills.
Effective and accurate decision-making skills.
Job Related Competencies
1. Professional/Technical Excellence
2. Use of Technology
3. Collaboration & Teamwork
4. Adaptability
5. Customer & Partner Focus
6. Process Improvement
7. Listening
8. Courage Amidst Change
9. Information Sharing
it Automation Competencies
1. Functional - Contributes Professional and Technical Expertise
2. Interpersonal - Collaborates and Teams Effectively
3. Business - Adds Value for Customers and Partners
4. Business - Attains Results
5. Business - Demonstrates Business and Financial Acumen
6. Business - Drives Growth
公司介绍
Randstad is the world’s second largest HR services organisation and widely recognised as a global Fortune500 company. Commencing operations in Amsterdam in the 1960s, our international branch network of 4700 offices now extends across 40+ countries worldwide and we employee a team of more than 27,000 professional consultants.
Randstad China first opened offices in 2005 and we have an established branch network across China, servicing more than 100 primary and secondary cities. With a focus on rapid expansion over the next three years, we now look to accelerate our business by investing in the growth and development of our team in Shanghai.
Randstad China first opened offices in 2005 and we have an established branch network across China, servicing more than 100 primary and secondary cities. With a focus on rapid expansion over the next three years, we now look to accelerate our business by investing in the growth and development of our team in Shanghai.