天津招聘

公司：美敦力
公司简介：美国美敦力公司（Medtronic, Inc.）成立于1949年，总部位于美国明尼苏达州明尼阿波利斯市，是全球领先的医疗科技公司，致力于为慢性疾病患者提供终身的治疗方案。在慢性疾病医疗科技领域，美敦力中国通过提供安全可靠和有效可及的解决方案而成为值得信赖的领导者，从而保证公司和员工持续健康的共同发展。其主要产品覆盖心律失常、心衰、血管疾病、心脏瓣膜置换、体外心脏支持、微创心脏手术、恶性及非恶性疼痛、运动失调、糖尿病、胃肠疾病、泌尿系统疾病、脊椎疾病、神经系统疾病及五官科手术治疗等领域。
JOB HOLDER: Contractor for Customer Complaint

DEPARTMENT: Quality

REPORTING TO: Customer Service Supervisor

MAIN PURPOSE OF JOB:
Prepare, maintain, and improve the complaint handling system to ensure all customer feedback are adequately addressed in compliance with regulatory regulations, ISO standards and Corporate policy

MAIN JOB DUTIES / RESPONSIBILITIES

1. Collect and handle customer complaint cases that cover all BU in the complaint handling system
2. Collect returned devices and send to SBU for analysis, communicate with SBU for product return
3. Review the complaint handling document pool to make sure every case with completed document package. Record the document review result and communicate with other team members for document filing correction.
4. Other assignment from managers

JOB QUALIFICATION
REQUIREMENTS
PREFERENCES
Knowledge / Education
Knowledge of Office Software is preferred

Job Experience
Skills / Competency
1. Fluent English in both oral and written is a must.
2. Strong communication skill is a must
3. Customer focus, accountable and responsive
4. Result oriented & good execution skills
5. Sound judgment and problem solving

地址：龙东大道3000号（有班车）

联系方式
hr38@shdhr.com

上海东浩人力资源有限公司前身为上海外服子公司--上海浦东外国企业服务有限公司，经过15年的发展，已成为国内人力资源服务行业领先企业。2010年，在人力资源服务产业国际化的环境中，世博集团作出了“一体两翼”的战略布局，将原上海外服招聘中心的力量注入上海东浩人力资源有限公司，整合共享上海外服已有技术平台和人才数据库，旨在打造覆盖全国的以招聘服务能力为核心的新型人力资源服务平台。迄今为止，已向8000余家外商投资企业提供了数十万名专业人才。