天津招聘

About Learning & Development Service Delivery Centre:

The Learning & Development service delivery provides service to PwC Learning & Development community internally and serves PwC Mainland China and HongKong initially.
This team is responsible for delivering Learning & Development transactional services, providing Learning support, Exam support, Media support and Reporting services to L&D teams in different offices of PwC Mainland China and HongKong area with the purpose of well supporting their business objectives.

Responsibilities:
Overall Responsibility

• Mange an Learning & Development service team size of 10 and supervise their performance;
• Assist Service Delivery Manager(SDM) for organizing Performance Coaching and Development(PCD) program and follow up matters;
• Communicate and liaise with related functions to resolve problem and improve service, and ensure smooth working relationship & cooperation with all related parties;
• Assure the operation delivery to the business groups as per the pre-defined service level;
• Escalate operational issues to SDM and resolve it in a timely manner;
• Reduce the manual processing performed by the SSC staff, increase the efficiency of processes and transactions and improve the ability to track tasks in progress as well as streamline and automate workflow processes for cross IFS groups;

Learning & Development specific
Following are the responsibilities of this service delivery team will mainly perform, each staff of this team may only work across one or a few areas of which:

• Learning support;
• Exam support;
• Learning Technology Support; and
• Reporting Service.

Reporting structure & key relationships:
Reporting to: Service Delivery Manager (SDC)

Requirements:
Experience:

• Experience either in a multinational environment for 3 years;
• Experienced in medium team management for at least 3 years above;
• Experience Learning & Development area for at least 3 years above;

Qualifications:

• University degree;

Skills:

• Troubleshooting/problem solving skills;
• A strong client service ethic, with highly developed client service skills;
• A quick learner of the firm's structure, internal operations; and
• Good interpersonal, negotiation and communication (i.e. verbal, written and listening) skills.

普华永道–中国、香港、台湾及新加坡
普华永道中国大陆、香港、台湾及新加坡事务所已根据各地适用的法律协作运营。整体而言，员工总数逾14,000人，其中包括约620名合伙人。

无论客户身在何处，普华永道均能提供所需的咨询服务。我们拥有实务经验丰富、高素质的专业团队，聆听各种意见，帮助客户解决业务问题、抓紧机会，发掘每个商机；我们的行业专业化有助于就客户关注的领域共创解决方案。

我们分布于以下城市：北京、香港、上海、新加坡、台北、重庆、中坜、大连、广州、新竹、高雄、澳门、南京、宁波、青岛、深圳、苏州、台中、台南、天津、厦门及西安。
      
中国
www.pwccn.com/chi
(简体中文版)
www.pwccn.com
(英文版) 香港
www.pwchk.com
(英文版) 台湾
www.pwc.com/tw/zh
(繁体中文版)
www.pwc.com/tw/en
(英文版) 新加坡
www.pwc.com/sg
(英文版)
   

普华永道–全球成员机构网络
普华永道致力于提供切合各行业所需要的审计、税务及谘询服务，以提升客户的价值。我们在154个国家和地区超过161,000人的专业团队所组成的全球网络内，分享其思维成果，行业经验和解决方案，并为客户开拓新视野及提供实用的建议。