天津招聘

Objectives



To handle user training, customer questions, complaints, and billing inquiries with the highest degree of courtesy, professionalism, and timeless manner. To strive to resolve customer issues with one call resolution.



Responsibilities


·Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.

·Continually maintain working knowledge of all company products, services and promotions.

·Offer alternative Questel solutions where appropriate with the objective of retaining customer's business.

·Interact with other internal department to resolve customer issues using web-based tool Bugzilla and CRM.

·Demonstrate the associated proficiency in typing and grammar and in translating into Chinese any literature/customer support electronic documents or web-based pages.

·Organize and operate customer trainings and conferences.

·May assist in training new employees and perform other duties as assigned by management.



Requirements


·Bachelor degree or above, preferably with informatics, intellecual property,
computer science, data mining or any related majors.

·Fluent in English and Chinese.

·Excellent written and verbal communication skills.

·Excellent organizational skills.

·Ability to prioritize own work and effectively meet deadlines.

·Ability to communicate effectively with all levels of management.

·High level of skill, working heavily with: Microsoft Word, Excel, PowerPoint


Contact



Please send your resume in English and Chinese, letter of motivation, and requested salary to rhou@questel.com before Jan.16^th,2014.

      Questel是全球领先的知识产权解决方案提供商，提供一系列用于检索、分析、发明管理和知识产权资产管理的专业数据库及综合软件产品。同时，Questel在整个知识产权生命周期内为其客户提供现有技术检索、专利撰写、国际专利申请及翻译服务，也协助客户进行许可谈判或知识产权诉讼。当以上解决方案与我们的知识产权成本管理解决方案结合使用时，您在整个申请过程中可平均节省30-60%的支出。Questel成立于1978年，已为全球30个国家超过8000位客户和一百万位用户提供真正的一站式知识产权服务。公司网站:***************,地址：浦东新区福山路388号越秀大厦1502室.联系方式:*****@questel.com
      Questel is a worldwide leading provider of intellectual property solutions. We offer a collection of unique databases and a comprehensive software suite for searching, analyzing and managing inventions and IP assets. Questel supports its clients throughout the IP lifecycle offering prior-art searches, patent drafting, international filing, translations, and support during licensing negotiations and litigation. These solutions, when combined with our IP cost management solution, delivers clients an average savings of 30-60% across their entire prosecution process. Established in 1978, Questel provides a true one-stop IP shop to more than 8,000 clients and 1M users across 30 countries.
Our website: ***************, address: room 1502, yuexiu building, no.388 fushan road, pudong new area.Email：*****@questel.com