天津招聘

Job Summary

The Senior Analyst is responsible for assisting the Team Lead to ensure the successful execution of administration tasks around the ongoing operation of Scheduling related programs and processes relevant to business needs

Key Responsibilities

The Senior Analyst will lead 4 to 5 team members and execute a range of processes related to supply demand area, i.e. project demand creation, employees project calendars maintain, availability status tracking, chargeability tracking, and roll off visibility tracking. Responsibilities including but not limited to:

• Subject Matter Expert of team key processes, being responsible for processes updates, FAQ, and process improvement, coaching and supervising team analysts and assistants with their daily operation and answering their queries
• First layer supervisor, closely monitor daily service requests, organizing day to day quality service delivery, train up new joiners, perform quality check, ensure consistent performance
• Assisting team lead to control business quality and acting as first layer accountable for internal controls result, process outcomes (SLAs)
• Champion delivery excellence initiatives; regularly share and organize process/policy study workshop
• Timely voice up any risk/suggestions in regards to people/operations to leads
• Driving business transitions when there are new business opportunities

Systems / Standards

• Maximizing the effectiveness of the HR function by ensuring the Team use systems (myScheduling and SAP) and procedures that ensure compliance with Accenture standards & SLA.

People Management and Development

• Demonstrate effective teaming skills with internal and external team members

Customer Services

The position also involves

• Ensuring that the Team responds to all employee enquiries in a timely and effective manner and within agreed service levels
• Ensuring that any outstanding issues / enquiries are escalated to the appropriate person by the Team
• Developing and recommending solutions to meet customer requirements in the most cost effective and efficient method possible through the Change Procedure process

Teamwork

• Maximize the effectiveness of teamwork within the HR Service Centre by providing assistance to other team members during busy periods
• Ensure that any outstanding issues / enquiries are escalated as appropriate to the team lead with constructive recommendation

Process Improvement

• Continuously improve HR processes by undertaking regular reviews and assisting in reviews administrative systems and procedures

Auditing

• Ensure the accuracy of employee information by regularly conducting audits as appropriate to each service line

Special Projects

• Assist ad hoc projects within the HR Service Centre to address continuous improvement initiatives

Relationships

· Reports to:	Team Lead
· Supervises:	Assistants to Analysts
· External Relationships:	HR Service Providers (as appropriate)

Qualifications

· Education:	Undergraduate degree, preferably in Human Resources, or equivalent work experience
· Work Experience:	Preferably 2-3 years relevant work experience and in-depth resource management knowledge
· Work Requirements:	The incumbent will be based at the ABS in Dalian

Knowledge and Skill Requirements

• Basic understanding of Accenture’s organizational structure
• Good working knowledge of Excel
• Basic understanding of scheduling process
• Strong ability to read, understand and execute directions which will be provided in English
• Good communication and interpersonal skills
• Good organizational and time management skills
• Understanding of general HR policies, procedures and current best practice
• Detail-oriented

All the motivated candidates, please send your updated English & Chinese resume in Word format to Shirley.xiaodong.hou@accenture.com

埃森哲中国信息技术交付中心介绍：
埃森哲是全球领先的管理咨询、信息技术及外包服务机构。凭借在各个行业领域积累的丰富经验、广泛能力以及对全球最成功企业的深入研究，埃森哲与客户携手合作，帮助其成为卓越绩效的企业和政府。作为《财富》全球500强企业之一，埃森哲全球员工逾259,000名，为遍布120多个国家的客户提供服务。截至2012年8月31日结束的财政年度，公司净收入达279亿美元。
埃森哲在大中华地区开展业务逾20年，目前拥有一支逾8,400人的员工队伍，分布在北京、上海、大连、成都、广州、香港和台北。作为绩效提升专家，埃森哲始终专注于本土市场的实践与成功，致力实现超凡的客户价值与成果。埃森哲帮助客户确定战略、优化流程、集成系统、引进创新、提高整体竞争优势，从而成就卓越绩效。
详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn。
中国信息技术交付中心（CDC）是埃森哲全球交付网络中举足轻重的战略节点，它与埃森哲全球逾50个交付机构的约75000名资深专业人士一起构成了埃森哲横跨北美，南美及欧洲等地的全球交付中心网络。该中心始建于2002年，目前为30多家客户服务。它为中国、日本、韩国、美国、德国及全球范围内的客户提供多语言软件构建、开发和维护服务，已通过软件能力成熟度模型集成（CMMI）5级评估，以及人力资源能力成熟度模型（PCMM）5级评估
该交付中心已通过软件能力成熟度模型集成（CMMI）5级评估、以及人力资源能力成熟度模型（PCMM）5级评估，并获得ISO27001 和SSAE16/ISAE3402（SAS70）认证。我们在一些领先商业技术方面拥有丰富的经验，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe 等，为通讯、媒体与高技术、金融、医疗卫生和公共服务、制造、化工、能源等多行业领域的客户，提供高质量的软件技术外包服务。

埃森哲信息技术（大连）有限公司
业务共享中心 （ABS）
电子邮箱： apsscdl@accenture.com