大连招聘ABS Dalian Accenture Direct Team Mailer Service Senior Analyst(职位编号：200212866)

ABS Dalian Accenture Direct Team Mailer Service Senior Analyst(职位编号：200212866)

埃森哲（中国）有限公司

公司性质：外资(欧美)
公司行业：计算机服务(系统、数据服务、维修)

职位信息

发布日期：2013-12-24
工作地点：大连
招聘人数：若干
职位类别：客户关系经理/主管

职位描述

Job Summary

This role is responsible for the assembly and distribution of communications from APAC (excluding Philippines) requestors. Memos are created in a tool called Company Memos (Publishing 2.0) that allows designing all communications based on customers’ needs. This role will follow a process where clients submit their request in the Global Mailer SharePoint and complete a form that covers all the information needed to create a memo. Once this request is completed, this role starts working in CM tool and sends a verification or test to the clients for review & approval. When the memo is finally approved by the clients, it is to be sent to the audience provided by clients

Key Responsibilities

Create communications using CM (Publishing 2.0)

Ensure delivery of communications using the tool

Monitor the communications based on customer needs

Complete metric data to create reports about the service

Respond to customer′s needs in a timely manner

Ensure great interaction with customers through different channels of communication

Ability to anticipate customer requirements

Assure good interpersonal skills

Contribute to the resolution of doubts about Mailer

Attend global meeting to address issues, share experiences & provide updates, etc.

Resolve issues during the process of sending communications

Mailer requests SharePoint maintenance

Basic proof reading on the to-be-released memo

Provide mailer release analysis report based on client’s request

Relationships

Reports to: Accenture Direct Dalian Team lead

External Relationships: Stakeholders from Global Internal Communications Team, BA and Manila Mailer team; Accenture mailer requestors in APAC (excluding Philippines)

Knowledge and Skills Required

Excellent English language skills
Good written and verbal communication skills. Should be able to write and comprehend emails and instructions
Intermediate knowledge of Excel and formatting data in Excel
Ability to sit through and filter right data to churn out and maintain reports as required
Ability to send out general emails requesting information if that is not provided
Ability to ensure that all required information is filled in properly every time the spreadsheet or Share Point is to be updated
Good at following instructions and following processes as laid down
Flexibility to work occasionally from home to attend Global meetings
Good team player
Cross-region collaboration

Qualifications

Education: Bachelor’s degree, university degree or equivalent
Language: Proficient spoken and written English
Applications: Microsoft Office Suite (especially Outlook, Word, Excel), Accenture Mailer Tool
Experience: 2~3 years working experience in communication

公司介绍

埃森哲（中国）有限公司诚聘

联系方式